In order to maximize your sales and revenue, vehicle service agreements need to be a part of your strategy. Yet it can be tough to convince a skeptical customer that they need an extended service contract. Many dealers make the same mistakes when trying to position service agreements to sell. But ...

The most successful automotive dealerships generally employ the best employees and managers. However, management skills can be difficult to develop independently, and it may be necessary to train your management candidates to help them be as successful in their roles as possible. Here are 3 reasons ...

Dealing with the F&I office can sometimes be a bit of a trial. Efficiency issues run high, and this often leads to unsatisfied customers. When it comes down to it, efficiency and compliance still trump shorter visits to the F&I office. Fortunately those of us at Vanguard Dealer Services ...

In any sales environment, customer satisfaction is critical, and your dealership is no exception. All dealerships strive to win corporate recognition, earn referrals, and keep their customers returning for more purchases. One of the key aspects of the auto shopping experience is the time spent in ...

Do you think the CEOs of Google or Microsoft would ever tell you that they don't continue to train their managers after they're hired? Absolutely not. These are competitive CEOs who want their companies to be the best that they can be and they invest in extensive ongoing training programs.

As with any other business trying to "make it" in this increasingly competitive and recession-like market, automotive general managers (GMs) are looking for many different ways to improve their dealership's profits (and profitability).

When you Google vehicle service agreements, the overwhelming majority of the results pages are littered with articles and posts telling consumers to stay as far away from them as they possibly can.

Your dealership has to have a plan to increase profits for the new year. It's either plan for the future or be subject to the whims of your sales team and economic conditions. For those of you who want to take the bull by the horns and figure out the best ways to increase profitability, here are 3 ...

Absolutely stellar automotive finance and insurance training is fundamental to every leading automotive dealership. We all know that F&I managers who do not understand current state and federal regulations expose the dealership to legal liabilities; continuing education is essential for the ...

Though mobile devices, the Internet and hyper-connectivity have changed many things in the car buying industry; according to AutoTrader.Com, modern car buyers simply want improvements to the current car buying process.