The Road to ROI with F&I

Customer service plays a huge role in the success of any dealership; it's one of the top reasons why people go to dealerships and tell their friends and family members about their experiences there. Dealerships have realized that good customer service can make all the difference in increasing referrals, word-of-mouth promotion, and repeat business. However, most dealerships are still short on providing excellent customer service, which can be an easy fix with these three simple tips.

Customer service is an important but often overlooked aspect of running a successful dealership. Here are five ways to improve your dealership’s customer service.

There are state and federal regulations that every car dealership is required to comply with. The automotive industry has multiple regulations that are overwhelming for most dealerships. However, our consulting firm is here to guide you on the best ways to maintain compliance when operating your dealership. Let's discuss the three ways to achieve this!

Clear communication between the sales desk and the F&I department is vital to a company. Bringing together the team to work in unity takes effort. A cohesive unit is key to maintaining a good brand and attracting profits while providing a conducive work environment for employees.

We have discussed three sure ways to enhance clear communication between the F&I department and the sales desk.

Customer retention measures how many customers return to a business or brand after their first interaction. It's an essential metric for any business because it indicates the strength of your customer relationships. A high customer retention rate means your customers love what you have to offer and keep coming back.

The success of an auto-dealership is dependent heavily on constant and transparent communication between the sales desk and the F&I department. While these two departments might work separately, this does not mean they work in isolation as they depend on each other to maximize the profits of the dealership and also support a better customer experience. Below are three elaborate ways to keep clear and constant communication between the sales desk and the F& I departments of your dealership.

Car dealerships sometimes face unpredictable circumstances. Most urgent among them are employee no-shows or spontaneous resignations that can leave the managing staff in a sticky situation. 

During these times, fill-in F&I Specialists can ensure that the workday continues without a hitch. Keep reading to find out more about fill-in F&I Specialists and why you should keep them on call.

Employee motivation is one of the most important parts of running a successful dealership. There are some caveats though. For example, you've got to be able to establish an effective campaign to meet the needs of your dealership, as well as engage your employees. Positive behavior recognition is a strong tool to be used and can be effective in promoting company-wide growth through increased productivity. Therefore, when you've got a successful reward and recognition program implemented, the desired behaviors of your employees will become reality, engagement will be increased, and the company culture will be strengthened. To get all these positive benefits, you've got to be sure that you've clearly communicated your expectations of your employees.

How does your company meet its dealership compliance? Are you meeting the best market practices and trends? Dealerships need to stay compliant with the latest state and federal regulations. Here are ways a dealership can meet compliance to ensure its success.

It's a fact that happy customers spend more than unsatisfied customers and tend to come back. It only makes sense to better the customer experience as a marketing technique.

Customers often describe the F&I process as their least favorite when it comes to buying a car. Here are four ways to improve the F&I Process at your dealership.