It’s Time for 21st Century Customer Success As a result of digital engagement opportunities, there have been significant changes that have rapidly evolved the automotive customer experience. Consumers simply won’t settle for good enough. A large majority do their own research and due diligence, ...
Why Compliance Matters Now More Than Ever In today’s regulatory landscape, the Federal Trade Commission (FTC) is intensifying its scrutiny on automotive dealerships. Recent lawsuits have spotlighted alarming practices, such as price-gouging, discrimination, and the sale of protection products ...
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