The car buying experience is completely different than it was 5 years ago. And while the auto showroom is still the proud domain of the sales team, the truth is, the days of a relationship-driven, referral, and word-of-mouth sales culture in the auto industry is a thing of the past. If your sales team feels that the internet and smart phone technology have disrupted their effectiveness, then you have not yet harnessed the power available to your dealership through the use of a mobile app.