In the ever-evolving landscape of automotive sales, dealerships are increasingly turning to Business Development Centers (BDCs) to handle both the complexities of modern communication and improved customer management. The digital revolution has significantly impacted our automotive industry. With ...

In the dynamic and rapidly evolving auto industry, the importance of finding and retaining top talent has never been more pronounced. Some dealerships have risen to this challenge, while others struggle, particularly in an era where margins are thinning rapidly. The recent COVID-19 pandemic further ...

The automotive industry, long dominated by men, is undergoing a significant transformation. As diversity and inclusion become central to business strategies, the landscape is shifting to harness the strengths of female and diverse professionals. This evolution isn't just a matter of social ...

Auto dealers across the nation are grappling with a significant challenge—shrinking used car inventories. Several factors have led to this situation, including the COVID-19 pandemic's impact on the auto market, where fewer leases were signed over the last several years. Many people are also holding ...

When you’ve spent as many years as I have in the automotive industry trenches, you learn one simple truth: success in this business isn’t just about having the right inventory on the lot—it’s also about having the right processes, people, and partnerships in place. One crucial aspect of this is ...

Integrating Non-Traditional F&I Products: A Strategic Advantage In the competitive and ever-evolving landscape of the automotive industry, dealerships must constantly seek innovative ways to enhance profitability while simultaneously improving customer satisfaction. Traditionally, F&I ...

Navigating the complexities of reinsurance and wealth management can be overwhelming, especially when your primary focus as a dealer is ensuring that your F&I products align seamlessly with your financial objectives. The decisions you make regarding these products directly influence the ...

Bringing the limited warranty business in-house offers dealers numerous advantages, ranging from financial benefits to enhanced customer satisfaction. By implementing and managing your own limited warranty and having an administrator adjudicate claims, you gain complete control over the process. ...

Lou Holtz, the Hall of Fame college football coach, once said, “Your talent determines what you can do. Your motivation determines how much you are willing to do. Your attitude determines how well you do it.” As we approach 2025-2026, having a clear vision for your F&I department's goals is ...

In the midst of fierce competition, utilizing every available tool to enhance the value perception of a vehicle can significantly impact auto sales success and customer satisfaction. One overlooked and underutilized asset in this endeavor is the Monroney label—the detailed sticker on new vehicles ...