In today's rapidly shifting automotive landscape, dealer principals across the board are scratching their heads and posing the same question: What trends are emerging in the marketplace? As a dealer’s trusted income development partner, it falls on us to offer them not just profitable avenues but ...

Architecting Motiving Pay Plans In the Financial Services office, compensation structures, pay plans, matter. The prosperity and success of any finance and insurance department invariably hinges on five key factors:

Dealer Reinsurance Insights Dealer reinsurance provides a distinct pathway for dealers to participate in the underwriting profits and investment returns of the F&I products sold in their stores. Reinsurance companies operate autonomously from the dealership, each having its unique set of goals ...

Time to Step Up Sales in the Automotive F&I Industry: Focus on VSCs, Tire and Wheel, and GAP

In 1988, the renowned mega automobile dealer, Carl Sewell, penned an influential book titled ‘Customers for Life’. Within its pages, he emphasized 10 vital commandments for cultivating lifelong customers. Of these tenets, Sewell’s third commandment shone brightly, emphasizing, “under-promise, and ...

Our industry has undergone more of a transformation over the past few years that it had in the past few decades. This is thanks in great part to the recent Covid-19 pandemic, a historic world-changing event from which we are now just months removed. As the globe struggled to navigate this ...

The art of automotive reputation management is the ability to make sure that your dealership looks great for potential customers. It keeps you relevant, front, and center through online reviews. It entails monitoring, managing, and improving metrics and the public perception of your store.

In a competitive marketplace where customer satisfaction is crucial, auto dealerships must evolve to stay ahead. A key strategy to solve this leadership challenge is unifying your Sales, Finance and Insurance (F&I), and Service Departments. This not only increases overall efficiency but also ...

Building a Resilient Sales Team Over several decades, we have committed ourselves to working in concert with our dealer partners to cultivate their teams – a task that is both challenging and rewarding. Our overarching goal lies in seeking out that ideal mix of individuals capable of not only ...

The timeless art of the customer interview is fading away, as many automotive professionals have veered away from the foundational elements of the finance process in a dealership. The very first step that's being neglected is the all-important customer interview.