"That's the way we've always done it." These seven words are notorious for being the most financially damaging in our industry, yet somehow, we hear them consistently during our dealership visits. The automotive business is slow to change as it is, but when you try to introduce wages into the ...

A Conversation About Embracing AI, Evolving Mindsets, and Our Future We’ve been selling cars and managing staff in tried-and-true ways for decades. But with today’s rapid shifts, are those methods still enough? Or is it time to question how we approach both our workforce and our business model?

In our dynamic and competitive marketplace of the automotive dealership business, success hinges not only on choosing the right dealership but also on the strategic relationships you build and maintain. As an owner, dealer principal, or general manager, your role extends far beyond overseeing ...

Monitoring and evaluating the performance of your Finance & Insurance (F&I) department has never been more critical than today. With the increasing number of products available and rising interest rates, the traditional metrics are no longer sufficient to gauge success. To ensure your ...

In the competitive landscape of the automotive industry, standing out from the crowd is paramount for success. Automotive dealers face the unique challenge of differentiating their businesses while navigating the complexities imposed by OEMs, who are aiming for uniformity across their stores. This ...

The Future of Auto Retail: Adapting to Survive and Thrive As a nearly 40-year veteran of auto retailing and agency management, I often ponder the future of our business. My first thought is: will it even exist 10, 15, or 20 years from now? Will our franchise system of selling remain intact, or will ...

In the ever-evolving landscape of automotive sales, dealerships are increasingly turning to Business Development Centers (BDCs) to handle both the complexities of modern communication and improved customer management. The digital revolution has significantly impacted our automotive industry. With ...

In the dynamic and rapidly evolving auto industry, the importance of finding and retaining top talent has never been more pronounced. Some dealerships have risen to this challenge, while others struggle, particularly in an era where margins are thinning rapidly. The recent COVID-19 pandemic further ...

The automotive industry, long dominated by men, is undergoing a significant transformation. As diversity and inclusion become central to business strategies, the landscape is shifting to harness the strengths of female and diverse professionals. This evolution isn't just a matter of social ...

Auto dealers across the nation are grappling with a significant challenge—shrinking used car inventories. Several factors have led to this situation, including the COVID-19 pandemic's impact on the auto market, where fewer leases were signed over the last several years. Many people are also holding ...