Building a Stronger Dealership Team Across All Levels Investing in the growth of your team is not just a best practice; it is a strategic cornerstone that can significantly impact your dealership's financial success and culture. Nonetheless, many Dealer Principals and Managers may overlook the ...

Inflation is a critical factor for automotive dealers who are invested in reinsurance programs, especially given the volatility of today’s financial markets. Combined with the instability of the equity market, this inflationary environment exposes significant risks to investment income within ...

In today's competitive automotive market, dealerships must continuously innovate to increase revenue in their service departments. By focusing on customer satisfaction, service efficiency, and revenue optimization, dealerships can create a robust service center that keeps customers coming back. ...

"That's the way we've always done it." These seven words are notorious for being the most financially damaging in our industry, yet somehow, we hear them consistently during our dealership visits. The automotive business is slow to change as it is, but when you try to introduce wages into the ...

A Conversation About Embracing AI, Evolving Mindsets, and Our Future We’ve been selling cars and managing staff in tried-and-true ways for decades. But with today’s rapid shifts, are those methods still enough? Or is it time to question how we approach both our workforce and our business model?

In our dynamic and competitive marketplace of the automotive dealership business, success hinges not only on choosing the right dealership but also on the strategic relationships you build and maintain. As an owner, dealer principal, or general manager, your role extends far beyond overseeing ...

Monitoring and evaluating the performance of your Finance & Insurance (F&I) department has never been more critical than today. With the increasing number of products available and rising interest rates, the traditional metrics are no longer sufficient to gauge success. To ensure your ...

In the competitive landscape of the automotive industry, standing out from the crowd is paramount for success. Automotive dealers face the unique challenge of differentiating their businesses while navigating the complexities imposed by OEMs, who are aiming for uniformity across their stores. This ...

The Future of Auto Retail: Adapting to Survive and Thrive As a nearly 40-year veteran of auto retailing and agency management, I often ponder the future of our business. My first thought is: will it even exist 10, 15, or 20 years from now? Will our franchise system of selling remain intact, or will ...

In the ever-evolving landscape of automotive sales, dealerships are increasingly turning to Business Development Centers (BDCs) to handle both the complexities of modern communication and improved customer management. The digital revolution has significantly impacted our automotive industry. With ...