Bridging the Gap between F&I and Service In the ever-evolving ecosystem of the automotive dealership world, a common thread stitches together the career journeys of many. Most F&I training sessions I've attended or led always have attendees detailing their career road map from a sales role ...

Even with a lack of inventory, profits are up with less cars being sold, and the market remains high. However, with less automotive purchases, it will translate to less service business over time. Additional challenges for dealers include customer retention. People are straying away from preferred ...

The service department of your dealership is of great importance when it comes to customer satisfaction and operational efficiency. As technology rapidly advances, service departments can make use of a range of innovations to enhance their operations and provide an exceptional customer experience. ...

The service drive at your dealership is not only a chance for customers to see your staff's professionalism, expertise, and friendliness, but can also be a wonderful sales opportunity. How can you improve sales in your service drive? Here are 3 suggestions that can help:

A lot of dealerships have a lot more trouble selling products in their service drive than they should. Most of the time, that's because they just send the customers over to F&I and the ball gets dropped, with no sale being made. That can be frustrating for a lot of reasons, but the biggest one ...