It’s Time for 21st Century Customer Success As a result of digital engagement opportunities, there have been significant changes that have rapidly evolved the automotive customer experience. Consumers simply won’t settle for good enough. A large majority do their own research and due diligence, ...

Finance & Insurance (F&I) training sessions are essential for any dealership aiming to excel in both customer satisfaction, profitability, and employee retention. These specialized programs are designed to equip your sales team with the expertise needed to manage the complex aspects of ...

In the dynamic realm of automotive sales, competition is fierce, and customer expectations are ever-evolving. Therefore, if you want to stay ahead of rivals and satisfy clients, getting your dealership's Finance and Insurance (F&I) side right is non-negotiable.

When it comes to the automotive dealership world, the Finance and Insurance (F&I) department plays a pivotal role in driving revenue and customer satisfaction. However, this dynamic field demands well-prepared employees who can navigate its complexities with finesse.

For a dealer, selling a vehicle is a process, not an event. For salespeople to be successful, they need to understand all the essential parts of the sale. Each element of the sale, from building rapport with customers to understanding objections before they arise, is like adding a brick in the ...

One of the most exciting things about the automotive industry is that it continually leads the way in the innovation and adaptation of some of the most advanced technologies in the world. Most noticeably, in the past few years the automotive industry has been incorporating key components found in ...

Finance and Insurance Departments are a staple of any dealership. They bring in revenue and are a key piece of customer service. But just as the dynamics of sales have changed with technological advancements and online consumerism, F&I is a competitive field that requires active engagement and ...

Car sales is a competitive business. In any given town in America, you can bet that if there is one car lot, there is always at least one more. Most of the time there are several more. How can you manage to find that niche, that one special thing that your car dealership offers that attracts ...

Yes, it could. When you own a business, there are a few things that you can skimp on- the cheap coffee for the waiting room, the discount receptionist desk, and even the low-quality paper that you use in your copier. One thing you should never be stingy with is training. It is important that your ...

The sales team of a dealership is the primary connection between the customer and the location. This means that the sales team needs to be educated on all that is being offered and all that needs to be disclosed to the customer. Mandatory automotive F&I training can take care of this in its ...