The Road to ROI with F&I

Key Tips for Increased Customer Retention for Dealerships

Posted by Vanguard Dealer Services on Jun 29, 2020 9:30:00 AM

Customer retention is vital to growing a dealership's business and profits. When a customer remains loyal throughout the life of a vehicle, it's a sign they trust a dealership.

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Topics: Customer Service, Dealership Customers, Customer Retention, customer experience

3 Ways to Speed Up a Customer's Experience

Posted by Vanguard Dealer Services on Jan 6, 2020 9:30:00 AM

Car dealerships are faced with disadvantages in today's fast-paced market.  The belief that car purchasing can be a painfully long process is based on many old traditions at car dealerships that persist today.  Faster sales can be accomplished by improving in three different areas.  Each of these areas is based on building strong relationships and effective communication strategies:  

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Topics: Dealership Customers, Customer Retention, customer experience

Actions, Not Words, Are the Key to Customer Retention

Posted by Vanguard Dealer Services on Sep 16, 2019 9:30:00 AM

Every dealership's goal is to have customers return again and again for repeat business. Here's the secret…actions, not words, show customers you appreciate their business.

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Topics: Customer Service, Customer Retention, customer experience

3 Strategies to Improve Customer Retention

Posted by Vanguard Dealer Services on Jul 29, 2019 10:30:00 AM

Every dealership's goal is to have customers return again and again for repeat business. Here's the secret... Customer Services.

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Topics: Customer Service, Dealership Customers, Customer Retention

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