The Road to ROI with F&I

8 Tips to Keep Your Customer Service Practices Up to Speed

Posted by Vanguard Dealer Services on Aug 21, 2023 8:21:00 AM

A warm smile, a friendly handshake, and a listening ear can make all the difference to customers coming to your dealership. Together, they can be the deciding factor in whether or not your vehicles make it off the lot.

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Topics: Customer Service, Dealership Customers, Customer Retention, Customer Satisfaction

Why Your Dealership Needs Good Customer Service Practices

Posted by Vanguard Dealer Services on Jun 5, 2023 8:37:00 AM

Unlike groceries, cars are not a weekly necessity. Therefore, dealerships need to enhance their customer service practices. It is the only way to have loyal customers that keep coming back to you for repairs, servicing, and future car purchases. In most cases, these customers will also recommend your dealerships to close friends and family.

Here is an in-depth look at why your dealership needs good customer practices and how to improve your current practices:

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Topics: Customer Service, Lifelong Customers, Customer Retention

Why It's Valuable to Retain Consumers at a Car Dealership

Posted by Vanguard Dealer Services on Feb 27, 2023 8:38:00 AM

It’s no secret that customer retention is crucial for car dealerships to remain profitable, build their brand, and provide excellent customer service. In this blog, we will dive into more detail about why you should focus on keeping your current customers coming back to your dealership again and again.

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Topics: Dealership Customers, Customer Retention, Customer Satisfaction

Strategies for Building Customer Loyalty at Your Dealership- Part 1

Posted by Vanguard Dealer Services on Jan 16, 2023 9:10:00 AM

Customer retention is key to the success of any dealership. Keeping customers returning to your store is key to creating a successful business. With that in mind, here are some strategies you can use to build customer loyalty at your dealership.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Strategies to Increase Customer Retention

Posted by Vanguard Dealer Services on Nov 14, 2022 9:05:00 AM

Whether you are starting out or already have a thriving business, you might have heard time and again that the cost of acquiring new customers is five times more than retaining the existing ones. That's true for many businesses amid the intense competition, especially in the crowded e-commerce arena, where purchase rate is of paramount concern.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

5 Tips to Help Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Sep 16, 2022 9:30:00 AM

Customer retention measures how many customers return to a business or brand after their first interaction. It's an essential metric for any business because it indicates the strength of your customer relationships. A high customer retention rate means your customers love what you have to offer and keep coming back.

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Topics: Lifelong Customers, Customer Retention, dealership best practices

3 Ways to Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Aug 22, 2022 9:30:00 AM

As with any business, retaining existing customers is much easier- and more cost-effective- than attempting to gain new customers. This fact remains true for your automobile dealership. That’s why every customer interaction should be approached with the intention of retaining their business for the future. How pleasant a customer’s experience with your dealership is can mean the difference between one successful sale and multiple successful sales. These are three of the simplest ways to increase customer retention at your car dealership.

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Topics: Dealership Customers, Dealership Sales, Customer Retention

Innovation Helps Increase Dealership Customer Retention

Posted by Vanguard Dealer Services on Jul 4, 2022 9:30:00 AM

With today's advanced technology, it's easy to see if your dealership's customer retention percentage is where you want it. If you're not paying attention to customer return statistics, you may not be retaining first-time customers that could be lifelong clients. Here are innovative steps to help your dealership turn customers into lifelong clients.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Increase Customer Retention at your Dealership with These 5 Strategies

Posted by Vanguard Dealer Services on May 23, 2022 9:30:00 AM

Running a dealership is not as easy as people on the outside may think. The profit margins aren't always high, but the competition is, which means that customer retention can be difficult, especially when they are looking for the lowest price every time. These five strategies will increase customer retention now and for generations of buyers to come.

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Topics: Lifelong Customers, Customer Retention, customer experience

Tips to Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Apr 11, 2022 9:30:00 AM

The global automotive industry has been hit hard by the Covid-19 pandemic. Considering that it can cost up to five times more to acquire a new customer than to keep an existing one, it is important that dealerships do everything they can to turn first-time customers into lifelong clients. Keeping customers that you have won over will save you money and help to take your dealership to the next level. So, what can you do to maximize the value of each customer?

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Topics: Dealership Customers, Customer Retention, dealership best practices

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