The Road to ROI with F&I

Why Your Dealership Needs Good Customer Service Practices

Posted by Vanguard Dealer Services on Jun 5, 2023 8:37:00 AM

Unlike groceries, cars are not a weekly necessity. Therefore, dealerships need to enhance their customer service practices. It is the only way to have loyal customers that keep coming back to you for repairs, servicing, and future car purchases. In most cases, these customers will also recommend your dealerships to close friends and family.

Here is an in-depth look at why your dealership needs good customer practices and how to improve your current practices:

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Topics: Customer Service, Lifelong Customers, Customer Retention

Why is Customer Service Important?

Posted by Vanguard Dealer Services on Feb 20, 2023 9:30:00 AM

In today's competitive business landscape, providing exceptional customer service is critical to the success and longevity of any organization. Customers have more options than ever before, and they are not afraid to switch to a competitor if they are not satisfied with the service they receive. In this article, we will explore why customer service matters and how transparency, clear communication, and overall customer experience can make or break a business.

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Topics: Customer Service, Lifelong Customers, customer experience

Strategies for Building Customer Loyalty at Your Dealership- Part 1

Posted by Vanguard Dealer Services on Jan 16, 2023 9:10:00 AM

Customer retention is key to the success of any dealership. Keeping customers returning to your store is key to creating a successful business. With that in mind, here are some strategies you can use to build customer loyalty at your dealership.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Strategies to Increase Customer Retention

Posted by Vanguard Dealer Services on Nov 14, 2022 9:05:00 AM

Whether you are starting out or already have a thriving business, you might have heard time and again that the cost of acquiring new customers is five times more than retaining the existing ones. That's true for many businesses amid the intense competition, especially in the crowded e-commerce arena, where purchase rate is of paramount concern.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

5 Tips to Help Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Sep 16, 2022 9:30:00 AM

Customer retention measures how many customers return to a business or brand after their first interaction. It's an essential metric for any business because it indicates the strength of your customer relationships. A high customer retention rate means your customers love what you have to offer and keep coming back.

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Topics: Lifelong Customers, Customer Retention, dealership best practices

Innovation Helps Increase Dealership Customer Retention

Posted by Vanguard Dealer Services on Jul 4, 2022 9:30:00 AM

With today's advanced technology, it's easy to see if your dealership's customer retention percentage is where you want it. If you're not paying attention to customer return statistics, you may not be retaining first-time customers that could be lifelong clients. Here are innovative steps to help your dealership turn customers into lifelong clients.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Increase Customer Retention at your Dealership with These 5 Strategies

Posted by Vanguard Dealer Services on May 23, 2022 9:30:00 AM

Running a dealership is not as easy as people on the outside may think. The profit margins aren't always high, but the competition is, which means that customer retention can be difficult, especially when they are looking for the lowest price every time. These five strategies will increase customer retention now and for generations of buyers to come.

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Topics: Lifelong Customers, Customer Retention, customer experience

3 Tips to Increase Customer Retention at your Dealership

Posted by Vanguard Dealer Services on Mar 2, 2022 9:30:00 AM

Bringing in new customers is always important but bringing back existing customers and building loyalty is even better. There are several ways to keep people coming back, and we'll look at 3 of the most important tips here to improve customer retention.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention, customer experience

Increase Customer Retention at your Dealership

Posted by Vanguard Dealer Services on Feb 14, 2022 9:30:00 AM

If you are looking to take your dealership to the next level, then you will want to expand your profit per customer and lower your marketing costs. The good news is that you can accomplish both by simply retaining the customers that you already have. Customer loyalty and customer retention are the foundation for all dealership operations. Why sell five vehicles to five different people when you can sell five vehicles to one customer? Here are some proven dealership customer retention strategies you can use.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Customer Retention Will Make Your Dealership Popular

Posted by Vanguard Dealer Services on Jan 10, 2022 9:30:00 AM

Nothing is more fulfilling to an auto dealer than seeing customers walk in and drive out with one of the cars on sale. Acquiring new customers takes effort, just as retaining existing ones. As an auto dealer, you know too well that maintaining the cycle is critical in the face of increasing competition. By retaining customers, dealerships can stay ahead and pull through tumultuous times.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

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