The Road to ROI with F&I

How to Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Jan 18, 2021 9:30:00 AM

 

Customers need a good reason to come back to your dealer shop. You can provide it by offering an excellent customer experience. Statistics show that 84% of businesses that improve customer experience get higher revenue. A fantastic experience when buying a new car, accessories, or servicing a vehicle can keep the customers coming back. Here are five tips on how to increase customer retention

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Topics: Lifelong Customers, Customer Retention, customer experience

From Customer to Ambassador: How to Get Your Customers Marketing Your Dealership

Posted by Vanguard Dealer Services on Nov 16, 2020 9:30:00 AM

Good marketing is crucial to the success of any business. From print media and digital ad campaigns to social media marketing- these all play a significant role in creating a brand image. However, there is one thing that is perhaps the most important tool for spreading the word about a business. That is great customer reviews. 

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Topics: Lifelong Customers, Customer Retention, Brand Awareness

Increase Sales by Extending the Lifetime Value of Every Customer

Posted by Vanguard Dealer Services on Nov 9, 2020 9:30:00 AM

If you want to meet your sales goals, you are going to need more customers. That may sound logical, but it's not necessarily the case. According to recent findings, the success rate of selling to an existing customer is 60-70%, while the success rate of selling to a new customer is only 5-20%.

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Topics: Customer Service, Lifelong Customers, Dealership Customers, Customer Retention

Customer Retention: A Game Changing Metric

Posted by Vanguard Dealer Services on Sep 9, 2020 1:22:11 PM

Repeat business is the proverbial 'bird-in-hand.' Your current customers are fertile ground for cross-selling. It's your golden opportunity to wow them beyond belief. Take the initiative, know your customers and understand their needs. Do this and your long-standing customers will remain loyal and your successes will continue to grow. 

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Topics: Customer Service, Lifelong Customers, Dealership Customers, Customer Retention, customer experience

3 Top Tips to Turn a First-Time Customer into a Lifelong Customer

Posted by Vanguard Dealer Services on May 17, 2019 10:04:00 AM

It's no secret that the acquisition cost of a first-time customer is significantly higher than a second- or third-time customer. So, what is the magic formula for bringing customers back to your dealership again and again? We want to share our top tips to build that relationship and keep customers coming back. 

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Topics: Dealership Profits, Customer Service, Dealership Solutions, Lifelong Customers, Dealership Customers

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