In the ever-evolving landscape of automotive sales, dealerships are increasingly turning to Business Development Centers (BDCs) to handle both the complexities of modern communication and improved customer management. The digital revolution has significantly impacted our automotive industry. With ...

The automotive industry, long dominated by men, is undergoing a significant transformation. As diversity and inclusion become central to business strategies, the landscape is shifting to harness the strengths of female and diverse professionals. This evolution isn't just a matter of social ...

Auto dealers across the nation are grappling with a significant challenge—shrinking used car inventories. Several factors have led to this situation, including the COVID-19 pandemic's impact on the auto market, where fewer leases were signed over the last several years. Many people are also holding ...

When you’ve spent as many years as I have in the automotive industry trenches, you learn one simple truth: success in this business isn’t just about having the right inventory on the lot—it’s also about having the right processes, people, and partnerships in place. One crucial aspect of this is ...

Navigating the complexities of reinsurance and wealth management can be overwhelming, especially when your primary focus as a dealer is ensuring that your F&I products align seamlessly with your financial objectives. The decisions you make regarding these products directly influence the ...

Bringing the limited warranty business in-house offers dealers numerous advantages, ranging from financial benefits to enhanced customer satisfaction. By implementing and managing your own limited warranty and having an administrator adjudicate claims, you gain complete control over the process. ...

Walk through any car dealership showroom in the United States, and you’ll undoubtedly hear a few common words: price, payment, lease, cash, finance, test drive, and warranty. You’ll also hear the inevitable "I have to think about it," and, if you’re bold enough to follow the employees afterward, ...

Turn shoppers into buyers Having a social media strategy and active social platforms is a proven, essential way to reach your customers while gaining valuable insights and growing your brand through engagement. It can also serve to increase the trust factor for your business. It will create brand ...

There are certain pillars for success that are consistent and don’t change in creating and maintaining a successful business.

In the current era of the automotive business, we have more transparency within transactions from most dealers than ever before in the history of selling cars. Additionally, there is more government oversight and regulations aimed at consumer protection, both from the federal level and the ...