Dealers face unique challenges with staffing. The fast-paced environment, high expectations, and relentless focus on sales can take a toll on employees, leading to burnout if not addressed proactively. Strengthening your staff and effectively managing burnout are crucial for maintaining a motivated ...

In every automotive dealership, the sales team follows a well-defined Road to the Sale—a process that takes customers through critical steps from the initial greeting to the final handshake. Yet, when it comes to the Finance & Insurance (F&I) department, that same clarity of process can ...

Now more than ever, retention and loyalty are essential in the automotive industry. The digital transformation has brought a wave of competition to auto dealerships. It’s now easy for consumers to buy a vehicle from far away, even across the country, and have it shipped directly to their home. In ...

Adapting to Market Changes: New Strategies for Automotive Dealerships The automotive retail landscape has undergone significant transformations in recent years, particularly evident in the shift from new to used vehicle sales. In 2021, franchised car dealerships saw an increase in used vehicle ...

Stay Consistent. Back to the Basics. Keep Your Foot on the Pedal. These are all common phrases spoken to sales professionals, but how often are these mindsets applied to sales management? A strong, consistently followed process can transform a mediocre sales manager into a good one and a good sales ...

In the competitive landscape of automotive sales, retaining customers is just as critical, if not more so, than acquiring new ones. With fierce competition, customer retention and loyalty are paramount to a dealership's success. The cost of acquiring new customers far exceeds costs associated with ...

Navigating the New Landscape The automotive industry has experienced an accelerated, unprecedented transformation over the past few years. From the onset of the COVID-19 pandemic to the present day, market events have reshaped customer expectations and forced dealerships to adapt swiftly. ...

Inflation is a critical factor for automotive dealers who are invested in reinsurance programs, especially given the volatility of today’s financial markets. Combined with the instability of the equity market, this inflationary environment exposes significant risks to investment income within ...

In today's competitive automotive market, dealerships must continuously innovate to increase revenue in their service departments. By focusing on customer satisfaction, service efficiency, and revenue optimization, dealerships can create a robust service center that keeps customers coming back. ...

"That's the way we've always done it." These seven words are notorious for being the most financially damaging in our industry, yet somehow, we hear them consistently during our dealership visits. The automotive business is slow to change as it is, but when you try to introduce wages into the ...