The Importance of a Solid Foundation Just as you wouldn't dream of constructing your dream house without a firm foundation, establishing a consistent F&I process forms the bedrock for building your successful F&I house. This process begins with meticulous, proper preparation and the ...

Consumer enthusiasm for electric vehicles (EVs) is high, but actual adoption rates are telling a different story. Dealers are finding themselves at a crossroads, grappling with various challenges that impede the full-scale adoption of selling electric vehicles. As the auto industry stands on the ...

Leasing is WAY down

It’s Time for 21st Century Customer Success As a result of digital engagement opportunities, there have been significant changes that have rapidly evolved the automotive customer experience. Consumers simply won’t settle for good enough. A large majority do their own research and due diligence, ...

There are vendors who have limited experience and literally work out of their cars, who misrepresent themselves to dealers as viable business partners. These vendors will arrive at your store to launch a product and disappear for months, provide little to no value, and no customer service. Vendors ...

If you want to sell more vehicles, and more F&I products, take control of your department!

There is a definitive coming of age happening across the Recreational Vehicle (“RV”) industry. The RV market in 2023 is strong with continuous overall shipment and sales growth. RVing is hugely popular among US consumers, with over 11% of US households owning an RV. It’s also becoming increasingly ...

In the age of iPhones, apps, bots, and Amazon, we have all become conditioned to expect instant gratification. When something requires a hefty initial investment of time, we look for alternatives that won’t need the heavy lift. With a myriad of busy schedules and days that just don’t have enough ...

Active listening and hearing someone talk are two very different things. There are two types of listeners, a listener that intends to speak, or the active listener who intends to understand. In professional settings, and most definitely in dealerships, active listening is required. The automotive ...

Attracting new customers to meet sales expectations takes a significant investment of time, effort, and money. Dealers understand that the longer you retain a customer, the greater the value that they will bring into your dealership. Whether it’s vehicles, tires, service drive, or products, dealers ...