These are fast, changing times for dealerships. Profit margins in recent years have evolved from a model that generates a profit from selling cars to profitability from financing, incentives, F&I sales, and customer retention through the service drive. An industry that once roared with only ...
In any customer-facing industry, interactions with upset or angry customers are inevitable. This holds true for dealerships as well. Both employees and managers must develop the skills necessary to manage these challenging situations effectively. Successfully addressing an angry customer's concerns ...
Whether your dealership is thriving or facing challenges in closing more deals, it's always beneficial to review and enhance your Finance & Insurance (F&I) Department processes. The following recommendations can help your dealership refine and streamline the buying experience for each ...
Maintaining an engaging social media presence for your automotive dealership is crucial for attracting and retaining both loyal and potential customers. Consistently fresh content keeps your audience interested and informed. Here are some dynamic content ideas to revitalize your dealership's social ...
In every industry, the bedrock of a prosperous enterprise is its leadership. Exceptional business managers don't just steer organizations towards their goals; they propel them to surpass expectations, creating a legacy of success. Within the dynamic world of automotive sales, dealership business ...
There are palpable changes taking place in the world of car purchasing. In 2024, auto dealerships find themselves at the intersection of digital transformations, sustainability initiatives, and evolving customer expectations. Owners and managers will need to adapt to these automotive trends to ...
Spring is a promising time of year for any car dealership because with warm weather comes the desire for getting out and about. People start thinking about the trips they want to take, the activities they want to pursue, and the vehicle they'll need to get there. While the exact timing depends on ...
The F&I department can be the lifeblood of any dealership. This department’s responsibilities often include discussing dealer financing options, managing the associated paperwork/agreements, or offering optional add-on products like extended warranties to ensure a comprehensive buying ...
Have you ever found yourself captivated by a salesperson whose confidence seemed to effortlessly guide your decision-making, gently nudging you towards a purchase? It's a scenario we've all encountered, where charm converges with conviction, leaving an enduring impression. So, what is the secret ...
Automotive dealerships operate within a tightly regulated landscape, where adherence to federal and state laws is not just advisable but imperative. The consequences of falling short with compliance are far-reaching, potentially resulting in a cascade of penalties ranging from mere warnings to the ...