The Road to ROI with F&I

On Speaking Terms: The Sales Desk, F&I, and You

Posted by Vanguard Dealer Services on Aug 31, 2020 9:30:00 AM

Every word shared between salespeople, sales managers and the F&I Department carries with it the power to affect the bottom line. Details are crucial and as one sales manager once wisely suggested to his salesperson, "Land the plane!" 

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Topics: F&I, F&I Specialist, Communication, Dealership Sales, F&I Business Manager

Strengthen Your Dealership with a "Fill-In" F&I Specialist

Posted by Vanguard Dealer Services on Aug 17, 2020 9:30:00 AM

Smart business management is preparing for the "What-Ifs." While it's hard to predict sicknesses, it's also hard to predict if an employee will resign. If your dealership is void of F&I staffing, there can be a disruption in your day to day sales operations. Before your dealership stalls out, setting up a "Fill-In" F&I Specialist should be a consideration.

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Topics: Finance and Insurance, automotive finance and insurance training, F&I Specialist, F&I Business Manager

4 Ways to Propel Your F&I Sales Team to Deliver Better Results

Posted by Vanguard Dealer Services on May 26, 2020 9:45:00 AM

"Give me six hours to chop down a tree and I will spend the first four sharpening the axe." These Abraham Lincoln words still vibrate in the minds of those who have sold themselves over to win. Every sales manager or any other business executive overseeing a sales team understands that preparation is necessary for success. Therefore, they spend time sharpening their teams to achieve stellar results.

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Topics: F&I, F&I Managers, F&I Specialist, F&I Profits, F&I Business Manager

How to Improve Sales and F&I Communication in 3 Steps

Posted by Vanguard Dealer Services on Apr 23, 2020 3:01:07 PM

Clear communication is mandatory in good business. It's the foundation of proper customer service and acts as an indicator of whether or not the business is functioning as a cohesive unit. In automotive sales, a discrepancy between the sales desk and F&I will cost you customers and your reputation. Customers are naturally wary of car sales personnel and even an honest mistake can be taken as intentional misdirection. There are a number of strategies to streamline communication between your departments, and we've outlined 3 to get you started below.

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Topics: Communication, Business Managers, F&I Business Manager

Ensuring Clear Communication Between the Sales Desk and F&I Department

Posted by Vanguard Dealer Services on Feb 10, 2020 9:30:00 AM

In order for dealerships to be set up for success, it is important that the Sales Desk and F&I Department are clearly communicating. The two teams might work separately but maintaining a good partnership will be key to maximizing profit and supporting a better customer buying experience. Here are some ways to ensure there is clear communication between both teams.

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Topics: Communication, Dealership Sales, F&I Business Manager

Motivating your Dealership Business Managers

Posted by Vanguard Dealer Services on Jan 27, 2020 9:30:00 AM

For any dealership, we know the importance of the F&I department. As Wards Auto notes, F&I is "one of the most important profit centers in any dealership" with primary duties being to control the sale and arranging financing for the customer. If our Business Managers can seal those deals, dealerships will maximize on their profit. However, the pressure and responsibility can take a toll on these employees. Here are 3 ways to keep your Business Managers motivated.

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Topics: Business Managers, F&I Business Manager

The Five Traits to Look for When Hiring an F&I Business Manager

Posted by Vanguard Dealer Services on Nov 11, 2019 2:48:03 PM

The two most important aspects to think about when purchasing a motor vehicle is how you will finance it and how you will insure it. The F&I Business Manager comes in handy when your customers have decided to purchase a certain car. They are the person customers are handed to by the sales department, and their responsibility is explaining to them the available financing options and how each works.  The characters of the Business Manager, therefore, determine whether a deal will go through or fall through at the last minute. Here are the qualities which make an excellent F&I Business Manager.

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Topics: F&I Managers, Hiring, F&I Business Manager

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