The Road to ROI with F&I

Strategies to Increase Customer Retention

Posted by Vanguard Dealer Services on Nov 14, 2022 9:30:00 AM

Whether you are starting out or already have a thriving business, you might have heard time and again that the cost of acquiring new customers is five times more than retaining the existing ones. That's true for many businesses amid the intense competition, especially in the crowded e-commerce arena, where purchase rate is of paramount concern.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Customer Service Tips for Your Dealership

Posted by Vanguard Dealer Services on Oct 31, 2022 9:30:00 AM

Customer service plays a huge role in the success of any dealership; it's one of the top reasons why people go to dealerships and tell their friends and family members about their experiences there. Dealerships have realized that good customer service can make all the difference in increasing referrals, word-of-mouth promotion, and repeat business. However, most dealerships are still short on providing excellent customer service, which can be an easy fix with these three simple tips.

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Topics: Customer Service, Dealership Customers, dealership best practices

3 Ways to Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Aug 22, 2022 9:30:00 AM

As with any business, retaining existing customers is much easier- and more cost-effective- than attempting to gain new customers. This fact remains true for your automobile dealership. That’s why every customer interaction should be approached with the intention of retaining their business for the future. How pleasant a customer’s experience with your dealership is can mean the difference between one successful sale and multiple successful sales. These are three of the simplest ways to increase customer retention at your car dealership.

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Topics: Dealership Customers, Dealership Sales, Customer Retention

Innovation Helps Increase Dealership Customer Retention

Posted by Vanguard Dealer Services on Jul 4, 2022 9:30:00 AM

With today's advanced technology, it's easy to see if your dealership's customer retention percentage is where you want it. If you're not paying attention to customer return statistics, you may not be retaining first-time customers that could be lifelong clients. Here are innovative steps to help your dealership turn customers into lifelong clients.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Tips to Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Apr 11, 2022 9:30:00 AM

The global automotive industry has been hit hard by the Covid-19 pandemic. Considering that it can cost up to five times more to acquire a new customer than to keep an existing one, it is important that dealerships do everything they can to turn first-time customers into lifelong clients. Keeping customers that you have won over will save you money and help to take your dealership to the next level. So, what can you do to maximize the value of each customer?

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Topics: Dealership Customers, Customer Retention, dealership best practices

Even Minor Changes Will Increase Customer Retention at your Dealership

Posted by Vanguard Dealer Services on Mar 21, 2022 9:30:00 AM

Every so often, you'll hear about a customer who just purchased their umpteenth car from the same dealership. Chances are, if you read the story, the customer was overly impressed with their first purchase experience that coming back was easy. So how can you make the same experience a reality for your customers?

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Topics: Dealership Customers, Customer Retention, customer experience

3 Tips to Increase Customer Retention at your Dealership

Posted by Vanguard Dealer Services on Mar 2, 2022 9:30:00 AM

Bringing in new customers is always important but bringing back existing customers and building loyalty is even better. There are several ways to keep people coming back, and we'll look at 3 of the most important tips here to improve customer retention.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention, customer experience

Increase Customer Retention at your Dealership

Posted by Vanguard Dealer Services on Feb 14, 2022 9:30:00 AM

If you are looking to take your dealership to the next level, then you will want to expand your profit per customer and lower your marketing costs. The good news is that you can accomplish both by simply retaining the customers that you already have. Customer loyalty and customer retention are the foundation for all dealership operations. Why sell five vehicles to five different people when you can sell five vehicles to one customer? Here are some proven dealership customer retention strategies you can use.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Customer Retention Will Make Your Dealership Popular

Posted by Vanguard Dealer Services on Jan 10, 2022 9:30:00 AM

Nothing is more fulfilling to an auto dealer than seeing customers walk in and drive out with one of the cars on sale. Acquiring new customers takes effort, just as retaining existing ones. As an auto dealer, you know too well that maintaining the cycle is critical in the face of increasing competition. By retaining customers, dealerships can stay ahead and pull through tumultuous times.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention

Top Five Strategies to Improving Dealership Customer Retention

Posted by Vanguard Dealer Services on Jul 26, 2021 10:00:00 AM

Auto dealership owners need to focus on one key concern — providing excellent customer service that leads to retention. It is vital to do everything you can to transform first-time customers into lifelong clients.

Luckily, retaining a successful relationship with your current clients is easier and cheaper than obtaining new customers. Follow these top five strategies to improve your dealership's customer retention and boost sales.

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Topics: Customer Service, Lifelong Customers, Dealership Customers, Customer Retention

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