Protection products are a key part of the F&I process, but for many customers, they can feel confusing or overwhelming. Terms like “vehicle service contract,” “GAP coverage,” or “tire and wheel protection” aren’t always intuitive, especially for buyers who are already processing a major ...

Providing useful F&I products your leasing customers can use down the road (literally) should become a top priority for your dealership. While standard products are still recommended and used by the best dealerships, a lot more out-of-the-ordinary plans are starting to become more accessible.

Running a car dealership is one of the most challenging careers, because you never know whether a customer will go to a competitor in the blink of an eye. You have to know what your customers want ahead of time if you want them coming back after buying or leasing a car, or just thinking about it.