The Road to ROI with F&I

How Good Customer Service Practices Can Boost Your Business

Posted by Vanguard Dealer Services on Apr 10, 2023 8:56:00 AM

Customer service is one of the most important aspects of any business, but it is especially critical in the car dealership industry. When customers are looking to buy a new car, they want to feel confident that they are making the right decision and that they will be taken care of if anything goes wrong. A good customer service experience can make the difference between a customer coming back to your dealership and telling their friends about it, or them going to a competitor.

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Topics: Customer Service, customer experience, Customer Satisfaction

Why is Customer Service Important?

Posted by Vanguard Dealer Services on Feb 20, 2023 9:30:00 AM

In today's competitive business landscape, providing exceptional customer service is critical to the success and longevity of any organization. Customers have more options than ever before, and they are not afraid to switch to a competitor if they are not satisfied with the service they receive. In this article, we will explore why customer service matters and how transparency, clear communication, and overall customer experience can make or break a business.

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Topics: Customer Service, Lifelong Customers, customer experience

Five Ways to Improve Your Dealership’s Customer Service

Posted by Vanguard Dealer Services on Oct 10, 2022 9:30:00 AM

Customer service is an important but often overlooked aspect of running a successful dealership. Here are five ways to improve your dealership’s customer service.

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Topics: Customer Service, customer experience, dealership best practices

Increase Customer Retention at your Dealership with These 5 Strategies

Posted by Vanguard Dealer Services on May 23, 2022 9:30:00 AM

Running a dealership is not as easy as people on the outside may think. The profit margins aren't always high, but the competition is, which means that customer retention can be difficult, especially when they are looking for the lowest price every time. These five strategies will increase customer retention now and for generations of buyers to come.

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Topics: Lifelong Customers, Customer Retention, customer experience

Even Minor Changes Will Increase Customer Retention at your Dealership

Posted by Vanguard Dealer Services on Mar 21, 2022 9:30:00 AM

Every so often, you'll hear about a customer who just purchased their umpteenth car from the same dealership. Chances are, if you read the story, the customer was overly impressed with their first purchase experience that coming back was easy. So how can you make the same experience a reality for your customers?

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Topics: Dealership Customers, Customer Retention, customer experience

3 Tips to Increase Customer Retention at your Dealership

Posted by Vanguard Dealer Services on Mar 2, 2022 9:30:00 AM

Bringing in new customers is always important but bringing back existing customers and building loyalty is even better. There are several ways to keep people coming back, and we'll look at 3 of the most important tips here to improve customer retention.

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Topics: Lifelong Customers, Dealership Customers, Customer Retention, customer experience

Increasing Customer Retention: Tips and Hacks for your Dealership

Posted by Vanguard Dealer Services on Jul 7, 2021 8:30:00 AM

For your dealership to be successful, you need to master the art of continuously attracting clients and ensuring customer loyalty. In fact, it is much easier to retain your customer base than to attract a new lot of clients. Additionally, various reports state that increasing your customer retention by 5% is likely to increase your profitability by 75%. This just further proves how vital customer retention is. So, how do you achieve this?

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Topics: Customer Service, Customer Retention, customer experience

How to Increase Customer Retention Rates in Your Dealership

Posted by Vanguard Dealer Services on May 10, 2021 9:30:00 AM

Management of customer retention rates is one of the key pillars of successful dealership. Great research from Harvard Business School details that a 5 % increase in customer retention rate significantly improves the business profit from 25% to 95%. Also, the fact that it is five times more difficult to acquire new customers extends the need to have customer retention strategies. Therefore, mastering the art of customer retention is an imperative undertaking in dealerships. How then can you do this?

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Topics: Customer Service, Customer Retention, customer experience

5 Ways to Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Feb 8, 2021 10:00:00 AM

Acquiring a new customer can cost five times more than retaining an existing one. However, in a world where customers are more informed, more demanding and savvier than ever, retaining existing customers can be challenging.    

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Topics: Customer Service, Customer Retention, customer experience

How to Increase Customer Retention at Your Dealership

Posted by Vanguard Dealer Services on Jan 18, 2021 9:30:00 AM

 

Customers need a good reason to come back to your dealer shop. You can provide it by offering an excellent customer experience. Statistics show that 84% of businesses that improve customer experience get higher revenue. A fantastic experience when buying a new car, accessories, or servicing a vehicle can keep the customers coming back. Here are five tips on how to increase customer retention

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Topics: Lifelong Customers, Customer Retention, customer experience

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