The Road to ROI with F&I

Dealing with Angry Customers at your Dealership

Posted by Vanguard Dealer Services on Feb 3, 2020 12:19:56 PM

Everyone in any industry that involves interaction with another human being can expect to, at some point, interact with an angry customer. This is no different at a dealership. Dealing with angry customers is a skill that employees and bosses should familiarize themselves with. Effectively handling angry customers will increase customer retention, reputation, and overall customer satisfaction. When dealing with an angry customer here's what you should do.

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Topics: customer experience

3 Ways to Speed Up a Customer's Experience

Posted by Vanguard Dealer Services on Jan 6, 2020 9:30:00 AM

Car dealerships are faced with disadvantages in today's fast-paced market.  The belief that car purchasing can be a painfully long process is based on many old traditions at car dealerships that persist today.  Faster sales can be accomplished by improving in three different areas.  Each of these areas is based on building strong relationships and effective communication strategies:  

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Topics: Dealership Customers, Customer Retention, customer experience

4 Ways to Demolish Your Dealership's Competition

Posted by Vanguard Dealer Services on Nov 4, 2019 12:27:35 PM


With 2019's economy in full swing, consumers are out in force looking for great products and even better customer experiences. This is especially true for car dealerships as online markets pop up and offer the consumer the ease of car shopping from their couch.

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Topics: Online Reputation, customer experience

Why Consumers Are Wary of F&I and How to Regain Their Trust

Posted by Vanguard Dealer Services on Oct 21, 2019 8:30:00 AM

With customers preferring root canals and lines at the DMV over buying a car, Dealerships should be focusing more than ever on improving the customer experience. But when what the customer distrusts most are your F&I Department's policies and products, what can you do?

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Topics: customer experience

4 Ways to Optimize your Dealership

Posted by Vanguard Dealer Services on Oct 7, 2019 8:30:00 AM

Potential customers have more car-buying options than ever before. How can you make your dealership outshine your competitors? Here's four easy ways to start.

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Topics: Finance & Insurance, Customer Service, customer experience

Actions, Not Words, Are the Key to Customer Retention

Posted by Vanguard Dealer Services on Sep 16, 2019 9:30:00 AM

Every dealership's goal is to have customers return again and again for repeat business. Here's the secret…actions, not words, show customers you appreciate their business.

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Topics: Customer Service, Customer Retention, customer experience

Shorten Your Customers' Car-Buying Experiences with Impressive Efficiency

Posted by Vanguard Dealer Services on Aug 19, 2019 9:30:00 AM

Be Ready to Deliver Excellent Customer Service

We all know that online technology allows most of your customers to arrive at your dealership lot already knowing the car, or cars, they are ready to test drive and negotiate for pricing. Not only are most of your customers prepared to see the car that they are ready to purchase, they probably have read articles like the one found on U.S. News & World Report.

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Topics: Customer Service, customer experience

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