Employee engagement goes a long way in building a successful dealership. The best way to engage your workers is through continuous encouragement and motivation. As a dealership decision maker, you are tasked with developing plans that will keep your employees engaged at all times to achieve the set goals and objectives. But how can you do this?
Topics: F&I Managers, Dealership Employees, Sales Motivation, F&I Business Manager, employees
It's no secret that satisfied clients spend more than dissatisfied ones. When it comes to buying a car, arguably the most significant area of frustration and, therefore, an enormous opportunity to increase customer satisfaction is in the F&I process. F&I is a critical component of dealership revenues and profits. As profit margins on new car sales continue to shrink, dealerships must adapt their businesses to include an aggressive focus on F&I product sales.
Topics: Finance & Insurance, F&I, Finance and Insurance, F&I Business Manager, F&I Process
Nothing is more fulfilling to an auto dealer than seeing customers walk in and drive out with one of the cars on sale. Acquiring new customers takes effort, just as retaining existing ones. As an auto dealer, you know too well that maintaining the cycle is critical in the face of increasing competition. By retaining customers, dealerships can stay ahead and pull through tumultuous times.
Topics: Lifelong Customers, Dealership Customers, Customer Retention
Change is inevitable in the dealership industry, and it is your responsibility to safeguard your bottom line. The first step is staying compliant with the latest federal and state regulations while your dealership keeps evolving and moving forward. However, finding viable strategies that do not scare away employees is not as easy as it seems.
Topics: compliance, dealership compliance, F&I Compliance, dealer audits
When you look at all the successful businesses out there, the common thing among them is that they have employees who are highly motivated and dedicated to their work.
Topics: F&I Managers, Dealership Employees, Sales Motivation
No one knew the demand for new and used cars would soar. Now, with the semiconductor chip shortage, customers are pre-ordering vehicles. It is time to look at your F&I process and make it the best experience for your customers, ultimately increasing your sales profits.
Topics: F&I, F&I Profits, F&I Process
Social media play a significant role in the lives of millions today. Did you know that 24% of customers used Facebook in their last car purchase? This article will take you through how to grow an online presence for your dealership.
Topics: Social Media, Brand Awareness, Dealership Social Media, dealership branding
A common problem that dealerships go through is employee callouts and random no-shows, which affect the business's day-to-day operations. Since these are unexpected issues that mostly occur at the least convenient times, business managers need a quick, effective solution that prevents delays in operations.
Topics: F&I, F&I Specialist, F&I Business Manager, F&I Process, Fill-in F&I Specialists
Every company wants to provide the best customer experience possible. That's why dealerships are always looking for ways to improve their sales process and the F&I process is no exception. The F&I process can be a major point of frustration or confusion for customers, so it's important that you find ways to make it as easy as possible. Here are 5 tips that will help you improve your F&I Process:
Topics: Finance and Insurance, F&I Business Manager, F&I Process
There are several laws and regulations set by the federal and state governments to control automotive dealerships, and it can be stressful and straining for you to keep up with them all. You will not only be working on ensuring you keep up with all the required laws, but there is the challenge of knowing whether you are implementing them in a legally acceptable way. This is where compliance audits come in handy.
Topics: compliance, dealership compliance, Automotive dealership compliance, F&I Compliance, dealer audits