The Road to ROI with F&I

Clear Communication Flow Between the F&I Department and the Sales Desk

Posted by Vanguard Dealer Services on Sep 28, 2020 10:00:00 AM

While communication is vital to the success of any organization, keeping a clear flow of communication between the F&I Department and the Sales Desk is essential in a dealership. Negative communication can deliver a stormy impact on employee morale, the profitability of the dealership, and affect the reputation of the dealership's brand. The dealership must make sure that the communication flow between their F&I Department and Sales Desk are active and ongoing. Cohesiveness is necessary to ensure all things needed to keep the dealership in a high-profit margin and a high-level reputation of the dealership's brand. It's equally crucial to keep employee morale high and healthy.

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Topics: F&I Managers, Communication, Sales Department

On Speaking Terms: The Sales Desk, F&I, and You

Posted by Vanguard Dealer Services on Aug 31, 2020 9:30:00 AM

Every word shared between salespeople, sales managers and the F&I Department carries with it the power to affect the bottom line. Details are crucial and as one sales manager once wisely suggested to his salesperson, "Land the plane!" 

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Topics: F&I, F&I Specialist, Communication, Dealership Sales, F&I Business Manager

How to Improve Sales and F&I Communication in 3 Steps

Posted by Vanguard Dealer Services on Apr 23, 2020 3:01:07 PM

Clear communication is mandatory in good business. It's the foundation of proper customer service and acts as an indicator of whether or not the business is functioning as a cohesive unit. In automotive sales, a discrepancy between the sales desk and F&I will cost you customers and your reputation. Customers are naturally wary of car sales personnel and even an honest mistake can be taken as intentional misdirection. There are a number of strategies to streamline communication between your departments, and we've outlined 3 to get you started below.

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Topics: Communication, Business Managers, F&I Business Manager

Ensuring Clear Communication Between the Sales Desk and F&I Department

Posted by Vanguard Dealer Services on Feb 10, 2020 9:30:00 AM

In order for dealerships to be set up for success, it is important that the Sales Desk and F&I Department are clearly communicating. The two teams might work separately but maintaining a good partnership will be key to maximizing profit and supporting a better customer buying experience. Here are some ways to ensure there is clear communication between both teams.

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Topics: Communication, Dealership Sales, F&I Business Manager

Sales Desk and F&I: Staying in Communication

Posted by Vanguard Dealer Services on May 21, 2019 10:11:33 AM

Poor, or even a lack of, communication between F&I and the sales desk can have a very negative effect on the bottom line of F&I. You might not realize the extent of the problem if you look at the dealership as a whole but studying each department in turn can reveal the truth. No matter how well the sales desk is doing, they're negatively impacting the dealership if they're inhibiting the F&I department from doing their jobs. 

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Topics: Dealership Solutions, Communication

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