Automakers build their business on exceptional customer service and state-of-the-art products. However, dealerships also need to reflect the same high-quality service to guarantee repeat sales. After all, dealerships are an integral part of the customer experience journey.
Compliance with various state and federal rules and regulations is a crucial requirement for any business to thrive. The automobile dealership industry is no exception to this. One effective way to handle compliance in this business is through the implementation of deal audits.