Every dealership's goal is to have customers return again and again for repeat business. Here's the secret…actions, not words, show customers you appreciate their business.
Time to Give Customers the Technology Experience We know that many customers come with an internet full of knowledge once they are ready to purchase an automobile, and they want a quick, car-buying experience. Customers are wary of the F&I process, overwhelming information that consumes too ...
In any industry, one of the most crucial elements of a successful, expanding enterprise is that they have the best leaders. Great business managers play a significant role in helping organizations not just to achieve their objectives, but also exceed them. Successful dealership business managers ...
When it comes to creating content for a dealership’s social media, your options are endless! The very building you work out of has plenty of fresh content for your marketing manager to create from. Here are a few ways to take advantage of the great content that surrounds you.
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Be Ready to Deliver Excellent Customer Service We all know that online technology allows most of your customers to arrive at your dealership lot already knowing the car, or cars, they are ready to test drive and negotiate for pricing. Not only are most of your customers prepared to see the car that ...
Finance and Insurance Departments are a staple of any dealership. They bring in revenue and are a key piece of customer service. But just as the dynamics of sales have changed with technological advancements and online consumerism, F&I is a competitive field that requires active engagement and ...
Every dealership manager knows how important the F&I Department is to producing revenue for the company. They are also the key that ties the sales department to the customers and the dealership to outside vendors and financing agencies. With so much riding on F&I Specialists, it is ...
Every dealership's goal is to have customers return again and again for repeat business. Here's the secret... Customer Services.
On average, services and parts departments make up a significant chunk of the business revenue in car agencies. However, your finance and insurance section should be a close second. If that isn't the case, then it's about time you had a rethink of your whole strategy and make more provisions for ...
The service drive at your dealership is not only a chance for customers to see your staff's professionalism, expertise, and friendliness, but can also be a wonderful sales opportunity. How can you improve sales in your service drive? Here are 3 suggestions that can help:
