Finance and Insurance Departments are a staple of any dealership. They bring in revenue and are a key piece of customer service. But just as the dynamics of sales have changed with technological advancements and online consumerism, F&I is a competitive field that requires active engagement and ...

Every dealership manager knows how important the F&I Department is to producing revenue for the company. They are also the key that ties the sales department to the customers and the dealership to outside vendors and financing agencies. With so much riding on F&I Specialists, it is ...

Every dealership's goal is to have customers return again and again for repeat business. Here's the secret... Customer Services.

On average, services and parts departments make up a significant chunk of the business revenue in car agencies. However, your finance and insurance section should be a close second. If that isn't the case, then it's about time you had a rethink of your whole strategy and make more provisions for ...

The service drive at your dealership is not only a chance for customers to see your staff's professionalism, expertise, and friendliness, but can also be a wonderful sales opportunity. How can you improve sales in your service drive? Here are 3 suggestions that can help:

Motivation is undoubtedly among the most crucial ingredients of sustained success in sales over time. As the dealer principal or head of sales, you are charged with crafting plans and supervising junior staff in the department to reach the set objectives. So, how should you push the team to ensure ...

When it comes to hiring within a dealership, finding someone brand new to your company isn’t the only way to go. You might find better candidates with the current staff in your dealership. Here are a few reasons why promoting from within your dealership might be a better way to “hire”.

Know What the Consumers are Learning Everything is on the internet, and many people are savvy, digital detectives. Before you can beat out the competition, be sure your sales team is familiar with what car buyers may be learning on their own. A perfect example is found on TheStreet.com.

Can you believe it’s almost July already! The summer has just begun but it’ll fly by before you know it. That’s why you’ll want to ready your dealership staff before the 4th of July weekend hits. Here are a few tips to ensure that your Independence Day weekend goes smoothly.

The Automotive Industry has always leaned heavily on word-of-mouth. Everything from what car to buy to where someone should get their car services, we as vehicle owners have always preferred the suggestions of those who have already experienced it before us. So, where do we go for word-of-mouth in ...