Satisfied customers spend a lot compared to unsatisfied customers. Therefore, the easiest way to increase sales is by increasing your customers' satisfaction. Business entities are looking for ways to improve their sales processes and customer experience.

The global automotive industry has been hit hard by the Covid-19 pandemic. Considering that it can cost up to five times more to acquire a new customer than to keep an existing one, it is important that dealerships do everything they can to turn first-time customers into lifelong clients. Keeping ...

As an automotive dealer in the US, you must be conversant with consumer protection regulations, federal and state laws. The Federal Consumer Leasing Act, Truth in Lending Act, Fair Credit Reporting Act, and Gramm-Leach-Bliley Act are but a few examples. Any breach of these legislations will see you ...

Satisfied customers spend a lot compared to unsatisfied customers. Therefore, the easiest way to increase sales is by increasing your customers' satisfaction. Business entities are looking for ways to improve their sales processes and customer experience.

Every so often, you'll hear about a customer who just purchased their umpteenth car from the same dealership. Chances are, if you read the story, the customer was overly impressed with their first purchase experience that coming back was easy. So how can you make the same experience a reality for ...

Motivated auto dealership employees are highly productive and easy to manage. You should ensure that they are encouraged and ready to face all the challenges at the workplace. This article provides a few ways you can motivate your auto dealership employees.

It's probably been a while since you've considered attending a live F&I Conference or tradeshow. Most of the world has adjusted to Zoom calls and virtual events. But now that Tradeshows, conferences and expos are back in action, it's the perfect time to consider planning ahead for you and your ...

Bringing in new customers is always important but bringing back existing customers and building loyalty is even better. There are several ways to keep people coming back, and we'll look at 3 of the most important tips here to improve customer retention.

The finance and insurance (F&I) department plays a very important role in building the revenue streams of an automotive dealership. This department is tasked with the responsibility of directly engaging clients to strike deals and improving customer experience in the process.

If you are looking to take your dealership to the next level, then you will want to expand your profit per customer and lower your marketing costs. The good news is that you can accomplish both by simply retaining the customers that you already have. Customer loyalty and customer retention are the ...