The success of an auto-dealership is dependent heavily on constant and transparent communication between the sales desk and the F&I department. While these two departments might work separately, this does not mean they work in isolation as they depend on each other to maximize the profits of ...

With consumers using social networks to guide purchasing decisions, social media marketing is vital for any business to succeed in today's modern world. Yes, this includes the automotive industry. Social media trends are showing car shoppers ranked social networks as more important than a dealer's ...

As with any business, retaining existing customers is much easier- and more cost-effective- than attempting to gain new customers. This fact remains true for your automobile dealership. That’s why every customer interaction should be approached with the intention of retaining their business for the ...

The success of any organization is built on clear communication. In the automobile dealership, communication between the F&I department and the sales desk can make or break the company. The two teams must work separately, but as a team through clear communication. Here are a few tips on how to ...

Car dealerships sometimes face unpredictable circumstances. Most urgent among them are employee no-shows or spontaneous resignations that can leave the managing staff in a sticky situation. During these times, fill-in F&I Specialists can ensure that the workday continues without a hitch. Keep ...

There are many symptoms of a lackluster car dealership floor - employees who have lost their drive, who have given up on the job. On the other hand, there are also plenty of auto dealerships with highly motivated employees who will stay with the company and work hard for years to come. Check out ...

The automotive industry has stringent laws that every dealership must comply with to protect customers and employers from unfavorable practices. Overlooking these laws can lead to hefty fines and penalties and a bad reputation for your dealership. But how do you keep your dealership compliant? Here ...

Employee motivation is one of the most important parts of running a successful dealership. There are some caveats though. For example, you've got to be able to establish an effective campaign to meet the needs of your dealership, as well as engage your employees. Positive behavior recognition is a ...

With the increased accessibility of information on the internet, car shoppers already know what they want as soon as they enter the car dealership. They expect to spend their time at the dealership effectively and productively. Unfortunately, this is not the case. Half of all the car buyers have ...

With today's advanced technology, it's easy to see if your dealership's customer retention percentage is where you want it. If you're not paying attention to customer return statistics, you may not be retaining first-time customers that could be lifelong clients. Here are innovative steps to help ...