Whether you are starting out or already have a thriving business, you might have heard time and again that the cost of acquiring new customers is five times more than retaining the existing ones. That's true for many businesses amid the intense competition, especially in the crowded e-commerce ...

Have you ever had an employee call out sick or not show up for their shift? Or worse, have someone quit on the spot? These are all situations that can leave a dealership scrambling. Having a fill-in F&I specialist on-call can help combat these emergency issues. Here are a few things to know ...

Customer service plays a huge role in the success of any dealership; it's one of the top reasons why people go to dealerships and tell their friends and family members about their experiences there. Dealerships have realized that good customer service can make all the difference in increasing ...

Dealership success can be significantly aided by enthusiastic participation from all staff members. Employees are most productive when they are constantly encouraged and motivated. As a dealership decision-maker, you are responsible for creating strategies that will maintain constant staff ...

Every business’s success, including that of your automobile dealership, greatly depends on its team members- a business is only as successful as its staff. No matter how effective the management is, it is the employees who make or break a business. They are the company’s lifeblood who carry out ...

Customer service is an important but often overlooked aspect of running a successful dealership. Here are five ways to improve your dealership’s customer service.

There are state and federal regulations that every car dealership is required to comply with. The automotive industry has multiple regulations that are overwhelming for most dealerships. However, our consulting firm is here to guide you on the best ways to maintain compliance when operating your ...

Clear communication between the sales desk and the F&I department is vital to a company. Bringing together the team to work in unity takes effort. A cohesive unit is key to maintaining a good brand and attracting profits while providing a conducive work environment for employees. We have ...

Customer retention measures how many customers return to a business or brand after their first interaction. It's an essential metric for any business because it indicates the strength of your customer relationships. A high customer retention rate means your customers love what you have to offer and ...

In every business, quality of service is important for customer retention. When you provide excellent customer experiences, your automobile dealership can prosper. You can grow your dealership by improving the Finance and Insurance departments (F&I). According to the National Automobile ...