Acquiring a new customer can cost five times more than retaining an existing one. However, in a world where customers are more informed, more demanding and savvier than ever, retaining existing customers can be challenging.
Vanguard Dealer Services can now offer our dealer partners the ability to have instant live video calls between sales team members and customers/prospects. You can put your customers in a face-to-face online interaction with your sales team with just one-click off your existing website!
When you run a dealership, you need to motivate and encourage your employees. Doing so will help them work hard and succeed. However, many employees struggled during the pandemic, so you may wonder how you can motivate them once the pandemic ends. We have three ideas to help you out.
Customers need a good reason to come back to your dealer shop. You can provide it by offering an excellent customer experience. Statistics show that 84% of businesses that improve customer experience get higher revenue. A fantastic experience when buying a new car, accessories, or servicing a ...
It's never convenient for any business to be short-handed when employees are not able to show up for work. It's even harder when an employee resigns or quits on the spot. Having an on-call F&I Specialist to fill in during these emergencies can keep your dealership motoring with success.
Benefits to Becoming a Dealer Equity Plan Provider Dealerships that incorporate the F&I side of their business benefit financially. Dealer equity companies allow dealerships to develop a secondary revenue stream. Dealerships that turn F&I departments into reinsurance companies benefit from ...
Having the right team in a business is a sure path to success in any industry. If you run a dealership, you may have noticed a decline in staff motivation. This is natural, especially post-pandemic. Business has gone down for several industries. And everyone is holding tightly to what is left of ...
Most automotive dealerships would agree with the statement that within their establishment, it's their finance and insurance department that generates the most revenue per square foot. When a department is that mission critical, there is simply no room for gaps in its staffing, at any time. In ...
For dealerships to be successful, they must stay compliant with the latest state and federal regulations. By implementing an internal audit plan, you will employ the routine checks and balances your dealership needs for compliance. Unfortunately, fraud does occur within automotive dealerships. By ...
Imagine a solution where there are no barriers, with no time or money wasted on designing ads, defining targets, or managing ads for your dealership. Everything is ready to go, aligned to meet OEM specifications with your dealership customization, all promotions are available for you to pick and ...
