It’s no secret that customer retention is crucial for car dealerships to remain profitable, build their brand, and provide excellent customer service. In this blog, we will dive into more detail about why you should focus on keeping your current customers coming back to your dealership again and ...

In today's competitive business landscape, providing exceptional customer service is critical to the success and longevity of any organization. Customers have more options than ever before, and they are not afraid to switch to a competitor if they are not satisfied with the service they receive. In ...

Automakers build their business on exceptional customer service and state-of-the-art products. However, dealerships also need to reflect the same high-quality service to guarantee repeat sales. After all, dealerships are an integral part of the customer experience journey.

As a business manager, you must thoroughly understand the sales process, customer interactions, and team performance. Observing actual transactions is one effective way to gain this understanding. Observing deals can provide valuable insights into your sales process's strengths and weaknesses, ...

We're continuing our strategies for building customer retention and loyalty. Use these strategies in your efforts to build your customer base.

Customer retention is key to the success of any dealership. Keeping customers returning to your store is key to creating a successful business. With that in mind, here are some strategies you can use to build customer loyalty at your dealership.

As a finance and insurance (F&I) manager, you must establish a solid track record of performance in your field. Being an F&I manager requires you to adhere to complex regulations, where it is integral to avoid any compliance setback.

How does your team stay motivated? Is it challenging to get your sales teams going and focus on the next goal? Do you need some new ideas that will motivate your sales force? We have great information on how to keep your employees happy and moving forward. Check out our post on how to create ...

You might be surprised to learn just how much technology is in your car. From voice-activated commands to built-in navigation, today's cars are packed with features that make life easier. In this article, we'll explore five shocking facts about technology in your car.

It's no secret that the current state of the automotive industry is in flux. Manufacturers are looking for ways to cut costs and increase profits, and one of the methods they're exploring is going direct to consumers. While this model has been around for a while, it's never been more viable than it ...