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Vanguard Dealer Services

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Consider Having a Fill-in F&I specialist for your Dealership

Posted by Vanguard Dealer Services on Oct 11, 2021 10:00:00 AM

We know at times dealers are faced with employees who miss work unexpectedly or leave their job with little notice. That's why having a fill-in finance and insurance (F&I) specialist can help during these last-minute situations, so the dealership can continue operations with little interruption.

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Topics: F&I, F&I Specialist, Fill-in F&I Specialists

Using Social Media to Build Your Dealership Brand

Posted by Vanguard Dealer Services on Sep 20, 2021 5:14:02 PM

An auto dealership brand is more than just a logo and a catchphrase, it's the personality you convey to your local community of customers. The brand of an auto dealership influences how confident and comfortable people are buying from your team and trusting in your expertise. Awareness of your brand is what brings locals and even buyers from far-flung counties to your dealership to find their desired vehicle and car-buying experience. 

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Topics: Social Media, Dealership Social Media, facebook ads

The Benefits of Having a Fill-In F&I Specialist on Call and On-site

Posted by Vanguard Dealer Services on Sep 13, 2021 10:00:00 AM

No matter how prepared your dealership is for the day, emergencies happen. And they usually happen at the worst time possible. Car deals are lost because of no-shows and employee callouts from time to time. Having a fill-in F&I specialist on hand can help combat these issues. Here are three things you need to know about them and why you should have one on call all the time:

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Topics: F&I, F&I Specialist, F&I Business Manager

How to Motivate and Encourage Your Dealership Team

Posted by Vanguard Dealer Services on Aug 31, 2021 10:00:00 AM

For most businesses, employees are the driving force to success. That is not any different in the dealership industry. With numerous dealerships in the market, the competition is stiff. Therefore, you must deploy strategies to be on top of the game and compete favorably. The most crucial strategy is ensuring you keep your dealership team motivated and encouraged at all times.

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Topics: Dealership Employees, Sales Motivation, employees

Have you considered Fill-In F&I Specialists for your Dealership?

Posted by Vanguard Dealer Services on Aug 23, 2021 10:00:00 AM

Engaging a Fill-In F&I Specialist Partner –Top Benefits 

Having well-trained and qualified staff in your dealership is a plus. However, whether yours is a large or a small-sized dealership, you will face the challenge of hiring and retaining such employees. 

You probably have had to deal with several cases of employee callouts or even random no-shows, and on other days someone will just quit instantly.

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Topics: F&I Specialist

Ways That Dealers Can Increase Their Customer Retention Rates

Posted by Vanguard Dealer Services on Aug 16, 2021 10:00:00 AM

Today's automotive dealerships must maximize profits from every revenue center. Good managers at auto dealerships also understand that revenue depends on customers. However, without a good customer retention program, you're likely missing out on potentially substantial income. One way to improve your revenue capture, though, is by enhancing your dealership customer retention rate. Read on to find out how.

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Topics: Lifelong Customers, Customer Retention

Qualities to Consider When Hiring an F&I Business Manager

Posted by Vanguard Dealer Services on Aug 3, 2021 10:00:00 AM

The ultimate goal of every business, including dealerships, is to convert leads into sales. An F&I business manager is usually the last stop before a customer makes any purchase in your dealership. The sales department hands over potential clients to these individuals to complete the deal.

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Topics: F&I Specialist, Hiring, F&I Business Manager

Top Five Strategies to Improving Dealership Customer Retention

Posted by Vanguard Dealer Services on Jul 26, 2021 10:00:00 AM

Auto dealership owners need to focus on one key concern — providing excellent customer service that leads to retention. It is vital to do everything you can to transform first-time customers into lifelong clients.

Luckily, retaining a successful relationship with your current clients is easier and cheaper than obtaining new customers. Follow these top five strategies to improve your dealership's customer retention and boost sales.

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Topics: Customer Service, Lifelong Customers, Dealership Customers, Customer Retention

Why Your Dealership Needs a Fill-In F&I Specialist

Posted by Vanguard Dealer Services on Jul 19, 2021 11:00:00 AM

Have you ever had an employee miss work in your dealership? Whenever one of your employees fails to show up for work, your business is disrupted, and its bottom line gets damaged. 

Having the right person to stand in for the absent employee in such cases can help your dealership remain operational. A fill-in F&I specialist would come in handy in such situations. Keep reading to learn more about a fill-in F&I specialist and why your business needs such a specialist.

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Topics: F&I, F&I Managers, F&I Specialist, F&I Business Manager, Fill-in F&I Specialists

Increasing Customer Retention: Tips and Hacks for your Dealership

Posted by Vanguard Dealer Services on Jul 7, 2021 8:30:00 AM

For your dealership to be successful, you need to master the art of continuously attracting clients and ensuring customer loyalty. In fact, it is much easier to retain your customer base than to attract a new lot of clients. Additionally, various reports state that increasing your customer retention by 5% is likely to increase your profitability by 75%. This just further proves how vital customer retention is. So, how do you achieve this?

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Topics: Customer Service, Customer Retention, customer experience

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