Artificial intelligence is positioned to become part of everyday dealership operations, including Finance and Insurance. Tools powered by AI now assist finance departments with credit decisions, deal structuring, compliance safeguards, customer communication, and product recommendations. The ...

Top-performing F&I managers succeed because their day is structured with intention. While every dealership operates differently, elite performers share one common habit: they organize their day around preparation, customer experience, and operational efficiency.

Have you ever had an employee call out sick, miss a shift, or suddenly leave the dealership? Situations like these can quickly put pressure on your entire operation, especially when they hit the F&I office. Deals slow down, customers wait longer, and revenue opportunities can slip away. Having ...

Why Compliance Matters Now More Than Ever In today’s regulatory landscape, the Federal Trade Commission (FTC) is intensifying its scrutiny on automotive dealerships. Recent lawsuits have spotlighted alarming practices, such as price-gouging, discrimination, and the sale of protection products ...

The Occupational Safety and Health Administration (OSHA) is a federal agency responsible for setting and enforcing workplace safety standards. These regulations apply directly to car dealerships and automotive repair shops and are necessary for preventing accidents and injuries. OSHA compliance, ...

In today's competitive market, embracing innovative recruitment strategies can greatly enhance a dealership's ability to attract top talent and maximize return on investment in their hiring processes. Below are four cutting-edge strategies for auto dealers to consider to improve their recruitment ...

In any customer-facing industry, interactions with upset or angry customers are inevitable. This holds true for dealerships as well. Both employees and managers must develop the skills necessary to manage these challenging situations effectively. Successfully addressing an angry customer's concerns ...

As a sales manager or director, motivating your sales employees is imperative for sustained success in an increasingly competitive automotive dealership marketplace. Recent studies estimate that engaged and motivated employees translate to 21% more profitability for the company and a 59% reduction ...

Finance & Insurance (F&I) training sessions are essential for any dealership aiming to excel in both customer satisfaction, profitability, and employee retention. These specialized programs are designed to equip your sales team with the expertise needed to manage the complex aspects of ...

Whether your dealership is thriving or facing challenges in closing more deals, it's always beneficial to review and enhance your Finance & Insurance (F&I) Department processes. The following recommendations can help your dealership refine and streamline the buying experience for each ...