The Road to ROI with F&I

4 Ways to Optimize your Dealership

Posted by Vanguard Dealer Services on Oct 7, 2019 8:30:00 AM

Potential customers have more car-buying options than ever before. How can you make your dealership outshine your competitors? Here's four easy ways to start.

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Topics: Finance & Insurance, Customer Service, customer experience

Actions, Not Words, Are the Key to Customer Retention

Posted by Vanguard Dealer Services on Sep 16, 2019 9:30:00 AM

Every dealership's goal is to have customers return again and again for repeat business. Here's the secret…actions, not words, show customers you appreciate their business.

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Topics: Customer Service, Customer Retention, customer experience

Shorten Your Customers' Car-Buying Experiences with Impressive Efficiency

Posted by Vanguard Dealer Services on Aug 19, 2019 9:30:00 AM

Be Ready to Deliver Excellent Customer Service

We all know that online technology allows most of your customers to arrive at your dealership lot already knowing the car, or cars, they are ready to test drive and negotiate for pricing. Not only are most of your customers prepared to see the car that they are ready to purchase, they probably have read articles like the one found on U.S. News & World Report.

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Topics: Customer Service, customer experience

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