The Road to ROI with F&I

Vanguard Dealer Services

Recent Posts

Sales Desk and F&I: Staying in Communication

Posted by Vanguard Dealer Services on May 21, 2019 10:11:33 AM

Poor, or even a lack of, communication between F&I and the sales desk can have a very negative effect on the bottom line of F&I. You might not realize the extent of the problem if you look at the dealership as a whole but studying each department in turn can reveal the truth. No matter how well the sales desk is doing, they're negatively impacting the dealership if they're inhibiting the F&I department from doing their jobs. 

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Topics: Dealership Solutions, Communication

3 Top Tips to Turn a First-Time Customer into a Lifelong Customer

Posted by Vanguard Dealer Services on May 17, 2019 10:04:00 AM

It's no secret that the acquisition cost of a first-time customer is significantly higher than a second- or third-time customer. So, what is the magic formula for bringing customers back to your dealership again and again? We want to share our top tips to build that relationship and keep customers coming back. 

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Topics: Dealership Profits, Customer Service, Dealership Solutions, Lifelong Customers, Dealership Customers

Improving F&I Sales: Three Simple Steps

Posted by Vanguard Dealer Services on May 13, 2019 9:43:41 AM

Pushing out the bottom line of your F&I department can feel like the most difficult thing you've ever done, and a lot of dealership decision makers have more trouble with it than any other aspect of the business. But a little bit of advice can go a very long way, and we're hoping that we can offer just enough to give you that boost you need. 

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Topics: F&I, F&I Specialist, F&I Profits

Social Media Solutions: The Key to a Modern Dealership's Success

Posted by Vanguard Dealer Services on May 6, 2019 10:36:01 AM

As the times change, so too do the most efficient and effective methods of advertising and spreading your brand across as wide of an area as possible. In our modern era, more conventional advertising methods are quickly taking a back seat to utilizing social media to its fullest extent. With a well put together social media solution, using tried and proven strategies, your dealership will be able to reach dozens of times more potential customers than it would have been able to otherwise.

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Topics: Dealership Solutions, Automotive Marketing, Social Media

How To Hire The Right Business Manager For Your Dealership

Posted by Vanguard Dealer Services on Apr 29, 2019 11:39:01 AM

Hiring the right Business Manager is a critical part for your dealership. Do they have the experience needed as well as a successful background? Will they be a good fit and work well with the team? Knowing what to ask and what to look for during the interview process will help you make the right decision in choosing your new F&I manager.

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Topics: F&I Managers, F&I Specialist

Selling in the Service Drive: The Right Way

Posted by Vanguard Dealer Services on Apr 22, 2019 9:27:00 AM

A lot of dealerships have a lot more trouble selling products in their service drive than they should. Most of the time, that's because they just send the customers over to F&I and the ball gets dropped, with no sale being made. That can be frustrating for a lot of reasons, but the biggest one has to be how much the service drive has to do with customer retention. It is not something that you can afford to slack on, given how much of an effect it can have on the dealership as a whole.

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Topics: Service Drive, Dealership Solutions

The Benefits of a Fill-In F&I Specialist

Posted by Vanguard Dealer Services on Apr 15, 2019 9:50:00 AM

Finance and insurance (F&I) specialists are vital to the daily function within a dealership. Your F&I specialist has the flexibility to work with customers, lenders, and other staff members to maintain the quality relationships that keep your dealership running smoothly. With a thorough knowledge of all products and compliance laws, F&I specialists also help maintain the high ethical standards expected of your dealership.

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Topics: F&I, F&I Managers, F&I Specialist

Choosing the Right F&I Vendor

Posted by Vanguard Dealer Services on Apr 8, 2019 9:57:00 AM

 

There are a lot of problems you can run into when running a dealership, but one of the most prevalent is the constant struggle to increase your profit margins. There are a few key things that you should look out for when selecting an F&I Vendor.

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Topics: F&I, F&I Managers, F&I Vendors

5 Ways to Keep your Dealership Compliant with State & Federal Regulations

Posted by Vanguard Dealer Services on Apr 1, 2019 1:26:03 PM

 

Dealership compliance is a vital and necessary part of running your business correctly. Dealership compliance is the only way to avoid expensive lawsuits and maintain a good reputation. Customers remain loyal to a dealership with compliance training because following compliance laws helps to build trust. With laws changing continually and the introduction of new employees to the dealership, ensuring compliance is a difficult task. These tips can help you maintain compliance in your dealership at all times.

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Topics: dealership compliance, Automotive dealership compliance, F&I Compliance

Is a Dealer-Owned Reinsurance Company the Right Choice for You?

Posted by Vanguard Dealer Services on Mar 25, 2019 11:10:42 AM

A Dealer-Owned Reinsurance company gives your dealership the ability to handle and oversee extended vehicle service contracts and related products as an additional source of revenue. The most common reason dealerships avoid opening a reinsurance company is misconceptions about the risks and benefits. Since your company will only re-insure the business your dealership writes through your F&I operations, you will never be affected by another company's losses. The ownership of your reinsurance company can yield greater profits for the dealership and allow you to provide your customers with better service.

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Topics: reinsurance, Dealer-Owned Reinsurance Company, Dealer-Owned Reinsurance