As digital technologies become more widespread in today's car buying experiences, the days of flashy brick-and-motor showrooms are soon becoming a thing of the past. Online ordering tools are now debuting into the automotive industry space to help streamline the customer experience (CX) process and ...

The Finance & Insurance (F&I) process is a critical part of the car-buying experience, and it can make or break a deal. If the process is too long or complicated, buyers may walk away. But if it's smooth and efficient, it can help to close the deal and increase profits.

The Age of Information Customer data protection is critical in today's society. Businesses gather sensitive information from their consumers, and it is their job to keep this information secure and away from prying eyes. A safeguard audit is an important instrument for accomplishing this. It not ...

Joseph Samuel Girard has the distinction of being known as the "Greatest Salesman Ever". He holds the record according to the Guinness Book of World Records because he sold 13,001 cars at a Chevrolet dealership between 1963 and 1978. While we can't all be the next Girard, we can all strive to get ...

Observing the habits of a successful salesman is a great way to learn about how they react to the daily experiences they go through. If you are going to learn how these individuals do what they do, then you should observe the most successful ones to have ever practiced the craft of being a ...

Customer service is one of the most important aspects of any business, but it is especially critical in the car dealership industry. When customers are looking to buy a new car, they want to feel confident that they are making the right decision and that they will be taken care of if anything goes ...

Solid sales performances are valuable yet difficult for many dealerships to achieve. The key lies in consistency and cultivating a culture that appreciates and supports professional development. This way, teams consistently hone their product knowledge, sales territory planning, competitor ...

As the supply chain finally begins to flow, the rising interest rates continue to warrant increased pricing, taking its toll on auto dealerships. The good news is there seems to be a green light at the end of 2023. Now, more than ever, it's crucial to implement strategies for boosting your ...

From inventory management to marketing, the day-to-day operations are what helps build a successful dealership that is a leader in the industry. Effective communication, efficient processes, and well-managed operations are a few of the many parts that make a dealership successful. From the moment a ...

The sales and marketing realms are getting more competitive. Employees are anxious to perform their tasks and meet targets. Dealerships depend on qualified and skilled sales teams to maximize profits.