Bridging the Gap between F&I and Service In the ever-evolving ecosystem of the automotive dealership world, a common thread stitches together the career journeys of many. Most F&I training sessions I've attended or led always have attendees detailing their career road map from a sales role ...

The Importance of a Solid Foundation Just as you wouldn't dream of constructing your dream house without a firm foundation, establishing a consistent F&I process forms the bedrock for building your successful F&I house. This process begins with meticulous, proper preparation and the ...

Consumer enthusiasm for electric vehicles (EVs) is high, but actual adoption rates are telling a different story. Dealers are finding themselves at a crossroads, grappling with various challenges that impede the full-scale adoption of selling electric vehicles. As the auto industry stands on the ...

Leasing is WAY down

Ask Yourself These Four Crucial Questions: Do I Take Ownership of My Department? As a finance manager, are you actively training your salespeople on F&I products? Are they familiar with the benefits these products provide to customers? Are they consistently endorsing service contracts, ...

The automotive industry, just like any other, has had its share of ups and downs. Yet, even amid market and industry fluctuations, I would estimate a large percentage of dealers are currently participating in the underwriting profits of reinsurance. This overwhelming participation in reinsurance is ...

Back to Basics: The Imperative of Training in Automotive Dealership Sales In an ever-evolving landscape, automotive dealership sales and F&I sales teams must continuously adapt quickly to thrive. However, one enduring truth remains: our success is rooted in mastering the basics. The retail ...

It’s Time for 21st Century Customer Success As a result of digital engagement opportunities, there have been significant changes that have rapidly evolved the automotive customer experience. Consumers simply won’t settle for good enough. A large majority do their own research and due diligence, ...

Even with a lack of inventory, profits are up with less cars being sold, and the market remains high. However, with less automotive purchases, it will translate to less service business over time. Additional challenges for dealers include customer retention. People are straying away from preferred ...

There are vendors who have limited experience and literally work out of their cars, who misrepresent themselves to dealers as viable business partners. These vendors will arrive at your store to launch a product and disappear for months, provide little to no value, and no customer service. Vendors ...