In every automotive dealership, the sales team follows a well-defined Road to the Sale—a process that takes customers through critical steps from the initial greeting to the final handshake. Yet, when it comes to the Finance & Insurance (F&I) department, that same clarity of process can ...

Why today’s automotive finance managers must adapt to meet the evolving demands of the modern car buyer.

Now more than ever, retention and loyalty are essential in the automotive industry. The digital transformation has brought a wave of competition to auto dealerships. It’s now easy for consumers to buy a vehicle from far away, even across the country, and have it shipped directly to their home. In ...

Adapting to Market Changes: New Strategies for Automotive Dealerships The automotive retail landscape has undergone significant transformations in recent years, particularly evident in the shift from new to used vehicle sales. In 2021, franchised car dealerships saw an increase in used vehicle ...

Stay Consistent. Back to the Basics. Keep Your Foot on the Pedal. These are all common phrases spoken to sales professionals, but how often are these mindsets applied to sales management? A strong, consistently followed process can transform a mediocre sales manager into a good one and a good sales ...

Across the United States, many dealerships face significant challenges in the compliance aspect of the automotive industry, particularly concerning employee training and process implementation. The following points highlight key issues:

In the ever-changing landscape of the automotive industry, dealership owners/dealer principals face an array of uncertainties. From fluctuating interest rates to fluctuating inventory levels, the focus must remain on selling cars, providing top-notch service, and maintaining the dealership's ...

Dealerships face a myriad of challenges when it comes to hiring and recruiting the right talent. These challenges not only impact the overall efficiency and productivity of the dealership but also affect customer satisfaction and business growth. Let’s explore the key issues faced by dealerships in ...

In 1986, the automotive world looked very different. The Federal funds rate was 13%, Reagan was in the White House, and McMahon led the Chicago Bears to a Super Bowl Championship. It was also the year I began my journey in the automotive industry, coaching F&I personnel. Back then, F&I ...

In the competitive landscape of automotive sales, retaining customers is just as critical, if not more so, than acquiring new ones. With fierce competition, customer retention and loyalty are paramount to a dealership's success. The cost of acquiring new customers far exceeds costs associated with ...