The Road to ROI with F&I

Dealership Solutions: The Importance of Protecting Customers

Posted by Vanguard Dealer Services on Mar 18, 2019 1:30:00 PM

Before a customer buys a car from your lot, they want to ensure that they are protected. Protection programs can give car buyers peace of mind as they walk out of your finance and insurance (F&I) office. They can leave worry free. But how important is providing protection for customers?

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Topics: Vehicle Service Contract, VSC, Finance and Insurance, compliance, Customer Service

4 Proven Tips That Will Have Customers Returning to Your Dealership

Posted by Vanguard Dealer Services on Mar 11, 2019 10:27:15 AM

There is no shortage of automobile dealerships in any area of the country. The ability to have customers who return to your dealership, again and again, begins the moment they arrive. A sincere display of interest is the only way to create a relationship with any customer. The job of a salesperson isn't to push a customer into the most convenient sale. It is to learn the customer's needs and find the vehicle and continued services to precisely meet these needs. These dealership solutions can help you provide customer service that will ensure continued visits and purchases in the future.

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Topics: Customer Service

Customer Service at an Auto Dealership: Evaluating Your Presentations

Posted by Vanguard Dealer Services on Mar 6, 2019 3:32:14 PM

As the owner of an auto dealership, how long have you relied on insiders to give opinions about your team's customer service techniques? It's not always a smart idea to depend on internal analysis since bias is always apt to creep in.

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Topics: Dealership Employees, Positive Attitude

Products for Customers Who Lease: Going Beyond the Ordinary

Posted by Vanguard Dealer Services on Feb 25, 2019 1:00:00 PM

Providing useful F&I products your leasing customers can use down the road (literally) should become a top priority for your dealership. While standard products are still recommended and used by the best dealerships, a lot more out-of-the-ordinary plans are starting to become more accessible.

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Topics: Environmental Protection, Leasing Customers, Roadside Assistance, Tuition Discounts

How Products Sold in F&I Improve Parts and Service Business

Posted by Vanguard Dealer Services on Feb 11, 2019 6:03:00 PM

Your F&I department is a key influencer on your Parts & Sales business. Every department at a vehicle dealership depends primarily on an unpredictable flow of new and returning customers to make revenue quotas, but the sale of an F&I department product is a predictable opportunity to generate additional Parts & Sales revenues.

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Topics: Finance & Insurance, F&I, Dealership Profits, Prepared Maintenance Programs, Tire and Wheel Protection, Paintless Dent Repair

Keep Customers Coming Back to Your Car Dealership: Five Products and Services

Posted by Vanguard Dealer Services on Jan 29, 2019 7:30:00 AM

Running a car dealership is one of the most challenging careers, because you never know whether a customer will go to a competitor in the blink of an eye. You have to know what your customers want ahead of time if you want them coming back after buying or leasing a car, or just thinking about it.

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Topics: Vehicle Service Contract, VSC, F&I, Finance and Insurance, Prepared Maintenance Programs, Tire and Wheel Protection, Paintless Dent Repair, Environmental Protection

Products for Customers Who Lease: Helping with Excess Wear & Tear

Posted by Vanguard Dealer Services on Jan 14, 2019 4:52:20 PM

The chances for wear & tear in car leasing is greater than ever as more people depend on their vehicles for everything. Some of your leasing customers are perhaps business travelers or those who just want to travel for leisure. Even local drivers can end up experiencing wear on their cars faster than expected.

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Topics: F&I, Finance and Insurance, F&I Managers, "Wear and Tear"

Are Rust-Protection Chemicals a Value or Snake Oil?

Posted by Mark Fiorini on Oct 15, 2018 9:30:00 AM

Corrosion is real. The chemical recipe for corrosion is steel, water, salt, and oxygen.

All of these ingredients are present in the operation of an automobile. As the vehicle is manufactured, the cold-rolled steel is treated with a zinc coating to mitigate corrosion during the manufacturing process. In essence,

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How to Enhance Your Customer's Experience

Posted by Vanguard Dealer Services on Jul 25, 2018 2:29:51 PM

From the moment your customers drive on your lot to the time they leave--and even after--they are measuring your sincerity, personal interest, and level of commitment to their satisfaction. Bright displays and shiny vehicles are part of the appeal, but personalizing your customers' experiences makes the difference in a good dealership and a great one.

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Salesperson Development in Your Dealership: What Kind of Incentives Do They Want?

Posted by Vanguard Dealer Services on Jul 16, 2018 12:27:00 PM

Developing a new sales team might sound overwhelming, though a lot of it is going to depend on proper training techniques and motivations.

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