The Road to ROI with F&I

Prepare your Dealership for the 4th of July Weekend!

Posted by Vanguard Dealer Services on Jun 17, 2019 1:19:47 PM

Can you believe it’s almost July already! The summer has just begun but it’ll fly by before you know it. That’s why you’ll want to ready your dealership staff before the 4th of July weekend hits. Here are a few tips to ensure that your Independence Day weekend goes smoothly.

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Topics: Dealership Profits, Dealership Solutions, Social Media, Dealership Sales, 4th of July

Manage Your Dealership’s Online Reputation

Posted by Vanguard Dealer Services on Jun 6, 2019 10:11:00 AM

The Automotive Industry has always leaned heavily on word-of-mouth. Everything from what car to buy to where someone should get their car services, we as vehicle owners have always preferred the suggestions of those who have already experienced it before us. So, where do we go for word-of-mouth in today’s digital world? Apps like Yelp, TripAdvisor, Facebook, and Google are some of the top places that come to mind. Here are a few ways to manage your dealership’s online reputation.

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Topics: Social Media, Online Reputation

Top 4 Ways to Motivate Your Dealership Sales Team

Posted by Vanguard Dealer Services on May 28, 2019 10:17:00 AM

Your sales team is the most important part of your dealership, they are what will set you apart from the other dealerships in the area. Keeping your sales team energetic and motivated is integral to your success. How can you keep them feeling enthusiastic even when times are tough? We want to share some of the most important ways you can positively impact your sales team.

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Topics: training, Positive Attitude, Customer Service, Sales Motivation, Dealership Sales

Sales Desk and F&I: Staying in Communication

Posted by Vanguard Dealer Services on May 21, 2019 10:11:33 AM

Poor, or even a lack of, communication between F&I and the sales desk can have a very negative effect on the bottom line of F&I. You might not realize the extent of the problem if you look at the dealership as a whole but studying each department in turn can reveal the truth. No matter how well the sales desk is doing, they're negatively impacting the dealership if they're inhibiting the F&I department from doing their jobs. 

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Topics: Dealership Solutions, Communication

3 Top Tips to Turn a First-Time Customer into a Lifelong Customer

Posted by Vanguard Dealer Services on May 17, 2019 10:04:00 AM

It's no secret that the acquisition cost of a first-time customer is significantly higher than a second- or third-time customer. So, what is the magic formula for bringing customers back to your dealership again and again? We want to share our top tips to build that relationship and keep customers coming back. 

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Topics: Dealership Profits, Customer Service, Dealership Solutions, Lifelong Customers, Dealership Customers

Improving F&I Sales: Three Simple Steps

Posted by Vanguard Dealer Services on May 13, 2019 9:43:41 AM

Pushing out the bottom line of your F&I department can feel like the most difficult thing you've ever done, and a lot of dealership decision makers have more trouble with it than any other aspect of the business. But a little bit of advice can go a very long way, and we're hoping that we can offer just enough to give you that boost you need. 

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Topics: F&I, F&I Specialist, F&I Profits

Social Media Solutions: The Key to a Modern Dealership's Success

Posted by Vanguard Dealer Services on May 6, 2019 10:36:01 AM

As the times change, so too do the most efficient and effective methods of advertising and spreading your brand across as wide of an area as possible. In our modern era, more conventional advertising methods are quickly taking a back seat to utilizing social media to its fullest extent. With a well put together social media solution, using tried and proven strategies, your dealership will be able to reach dozens of times more potential customers than it would have been able to otherwise.

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Topics: Dealership Solutions, Automotive Marketing, Social Media

How To Hire The Right Business Manager For Your Dealership

Posted by Vanguard Dealer Services on Apr 29, 2019 11:39:01 AM

Hiring the right Business Manager is a critical part for your dealership. Do they have the experience needed as well as a successful background? Will they be a good fit and work well with the team? Knowing what to ask and what to look for during the interview process will help you make the right decision in choosing your new F&I manager.

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Topics: F&I Managers, F&I Specialist

Selling in the Service Drive: The Right Way

Posted by Vanguard Dealer Services on Apr 22, 2019 9:27:00 AM

A lot of dealerships have a lot more trouble selling products in their service drive than they should. Most of the time, that's because they just send the customers over to F&I and the ball gets dropped, with no sale being made. That can be frustrating for a lot of reasons, but the biggest one has to be how much the service drive has to do with customer retention. It is not something that you can afford to slack on, given how much of an effect it can have on the dealership as a whole.

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Topics: Service Drive, Dealership Solutions

The Benefits of a Fill-In F&I Specialist

Posted by Vanguard Dealer Services on Apr 15, 2019 9:50:00 AM

Finance and insurance (F&I) specialists are vital to the daily function within a dealership. Your F&I specialist has the flexibility to work with customers, lenders, and other staff members to maintain the quality relationships that keep your dealership running smoothly. With a thorough knowledge of all products and compliance laws, F&I specialists also help maintain the high ethical standards expected of your dealership.

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Topics: F&I, F&I Managers, F&I Specialist

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