The Road to ROI with F&I

The Benefits of a Fill-In F&I Specialist

Posted by Vanguard Dealer Services on Apr 15, 2019 9:50:00 AM

Finance and insurance (F&I) specialists are vital to the daily function within a dealership. Your F&I specialist has the flexibility to work with customers, lenders, and other staff members to maintain the quality relationships that keep your dealership running smoothly. With a thorough knowledge of all products and compliance laws, F&I specialists also help maintain the high ethical standards expected of your dealership.

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Topics: F&I, F&I Managers, F&I Specialist

Choosing the Right F&I Vendor

Posted by Vanguard Dealer Services on Apr 8, 2019 9:57:00 AM

 

There are a lot of problems you can run into when running a dealership, but one of the most prevalent is the constant struggle to increase your profit margins. There are a few key things that you should look out for when selecting an F&I Vendor.

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Topics: F&I, F&I Managers, F&I Vendors

5 Ways to Keep your Dealership Compliant with State & Federal Regulations

Posted by Vanguard Dealer Services on Apr 1, 2019 1:26:03 PM

 

Dealership compliance is a vital and necessary part of running your business correctly. Dealership compliance is the only way to avoid expensive lawsuits and maintain a good reputation. Customers remain loyal to a dealership with compliance training because following compliance laws helps to build trust. With laws changing continually and the introduction of new employees to the dealership, ensuring compliance is a difficult task. These tips can help you maintain compliance in your dealership at all times.

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Topics: dealership compliance, Automotive dealership compliance, F&I Compliance

Is a Dealer-Owned Reinsurance Company the Right Choice for You?

Posted by Vanguard Dealer Services on Mar 25, 2019 11:10:42 AM

A Dealer-Owned Reinsurance company gives your dealership the ability to handle and oversee extended vehicle service contracts and related products as an additional source of revenue. The most common reason dealerships avoid opening a reinsurance company is misconceptions about the risks and benefits. Since your company will only re-insure the business your dealership writes through your F&I operations, you will never be affected by another company's losses. The ownership of your reinsurance company can yield greater profits for the dealership and allow you to provide your customers with better service.

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Topics: reinsurance, Dealer-Owned Reinsurance Company, Dealer-Owned Reinsurance

Dealership Solutions: The Importance of Protecting Customers

Posted by Vanguard Dealer Services on Mar 18, 2019 1:30:00 PM

Before a customer buys a car from your lot, they want to ensure that they are protected. Protection programs can give car buyers peace of mind as they walk out of your finance and insurance (F&I) office. They can leave worry free. But how important is providing protection for customers?

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Topics: Vehicle Service Contract, VSC, Finance and Insurance, compliance, Customer Service

4 Proven Tips That Will Have Customers Returning to Your Dealership

Posted by Vanguard Dealer Services on Mar 11, 2019 10:27:15 AM

There is no shortage of automobile dealerships in any area of the country. The ability to have customers who return to your dealership, again and again, begins the moment they arrive. A sincere display of interest is the only way to create a relationship with any customer. The job of a salesperson isn't to push a customer into the most convenient sale. It is to learn the customer's needs and find the vehicle and continued services to precisely meet these needs. These dealership solutions can help you provide customer service that will ensure continued visits and purchases in the future.

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Topics: Customer Service

Customer Service at an Auto Dealership: Evaluating Your Presentations

Posted by Vanguard Dealer Services on Mar 6, 2019 3:32:14 PM

As the owner of an auto dealership, how long have you relied on insiders to give opinions about your team's customer service techniques? It's not always a smart idea to depend on internal analysis since bias is always apt to creep in.

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Topics: Dealership Employees, Positive Attitude

Products for Customers Who Lease: Going Beyond the Ordinary

Posted by Vanguard Dealer Services on Feb 25, 2019 1:00:00 PM

Providing useful F&I products your leasing customers can use down the road (literally) should become a top priority for your dealership. While standard products are still recommended and used by the best dealerships, a lot more out-of-the-ordinary plans are starting to become more accessible.

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Topics: Environmental Protection, Leasing Customers, Roadside Assistance, Tuition Discounts

How Products Sold in F&I Improve Parts and Service Business

Posted by Vanguard Dealer Services on Feb 11, 2019 6:03:00 PM

Your F&I department is a key influencer on your Parts & Sales business. Every department at a vehicle dealership depends primarily on an unpredictable flow of new and returning customers to make revenue quotas, but the sale of an F&I department product is a predictable opportunity to generate additional Parts & Sales revenues.

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Topics: Finance & Insurance, F&I, Dealership Profits, Prepared Maintenance Programs, Tire and Wheel Protection, Paintless Dent Repair

Keep Customers Coming Back to Your Car Dealership: Five Products and Services

Posted by Vanguard Dealer Services on Jan 29, 2019 7:30:00 AM

Running a car dealership is one of the most challenging careers, because you never know whether a customer will go to a competitor in the blink of an eye. You have to know what your customers want ahead of time if you want them coming back after buying or leasing a car, or just thinking about it.

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Topics: Vehicle Service Contract, VSC, F&I, Finance and Insurance, Prepared Maintenance Programs, Tire and Wheel Protection, Paintless Dent Repair, Environmental Protection