The Road to ROI with F&I

The Benefits of Reinsurance in Today’s Auto Market

Posted by Vanguard Dealer Services on Nov 18, 2019, 2:32:10 PM

As with most auto dealerships, your service and parts department is possibly your company's lifeblood. In a previous report, the National Dealership Association revealed that service and parts accounted for 46% of the gross profits at the average dealership. If your Financial and Insurance (F&I) Department isn't a close second as far as profits are concerned, there is no better time to consider Dealer Reinsurance than now.

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Topics: reinsurance, Dealer-Owned Reinsurance Company

The Five Traits to Look for When Hiring an F&I Business Manager

Posted by Vanguard Dealer Services on Nov 11, 2019, 2:48:03 PM

The two most important aspects to think about when purchasing a motor vehicle is how you will finance it and how you will insure it. The F&I Business Manager comes in handy when your customers have decided to purchase a certain car. They are the person customers are handed to by the sales department, and their responsibility is explaining to them the available financing options and how each works.  The characters of the Business Manager, therefore, determine whether a deal will go through or fall through at the last minute. Here are the qualities which make an excellent F&I Business Manager.

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Topics: F&I Managers, Hiring, F&I Business Manager

4 Ways to Demolish Your Dealership's Competition

Posted by Vanguard Dealer Services on Nov 4, 2019, 12:27:35 PM


With 2019's economy in full swing, consumers are out in force looking for great products and even better customer experiences. This is especially true for car dealerships as online markets pop up and offer the consumer the ease of car shopping from their couch.

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Topics: Online Reputation, customer experience

How Dealerships Can Improve F&I and Sales Process Speeds

Posted by Vanguard Dealer Services on Oct 28, 2019, 9:54:21 AM

No one wants to wait for hours to close a car deal. While sales representatives want to sell more vehicles within a short time window, customers want to get their car as soon as possible. However, negotiations, the exchange of documents and upselling F&I functions often take a lot of time. As long as you can learn how to eliminate the wasteful parts of the sales process, everyone goes home happy.

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Topics: F&I Profits

Why Consumers Are Wary of F&I and How to Regain Their Trust

Posted by Vanguard Dealer Services on Oct 21, 2019, 8:30:00 AM

With customers preferring root canals and lines at the DMV over buying a car, Dealerships should be focusing more than ever on improving the customer experience. But when what the customer distrusts most are your F&I Department's policies and products, what can you do?

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Topics: customer experience

Training Dealership Staff - A Key Factor in Staying Competitive

Posted by Vanguard Dealer Services on Oct 14, 2019, 9:00:00 AM

One of the most exciting things about the automotive industry is that it continually leads the way in the innovation and adaptation of some of the most advanced technologies in the world. Most noticeably, in the past few years the automotive industry has been incorporating key components found in the field of information technology, with the explosion of smart devices, AI (artificial intelligence), and the IoT (internet of things). Of course, one of the main channels the industry uses to convey the value and usefulness of these new features to customers is through their sales team. Dealerships who strive to obtain the highest level of salesmanship by incorporating a multi-pronged approach to training, including the all-important technical training and other vital training aspects, stand uniquely poised to move themselves above and beyond their competition.

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Topics: Automotive Management Training, Automotive F&I Training, Competitive Advantage

4 Ways to Optimize your Dealership

Posted by Vanguard Dealer Services on Oct 7, 2019, 8:30:00 AM

Potential customers have more car-buying options than ever before. How can you make your dealership outshine your competitors? Here's four easy ways to start.

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Topics: Finance & Insurance, Customer Service, customer experience

Using Social Media to Promote Your Dealership

Posted by Vanguard Dealer Services on Sep 30, 2019, 9:10:00 AM

Social media is everywhere these days.  Statista reports that Facebook alone has over 2.38 billion users as of the first quarter of 2019.  It's essential for your dealership to recognize the opportunity to promote your services on social media.  This article on reports that "the number one challenge for social marketers is the process of developing social strategies to support business goals."  Here are some ideas for how to create unique content for your dealership and overcome that challenge:

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Topics: Social Media, Brand Awareness

It's Time to Accelerate Your Sales and F&I Process

Posted by Vanguard Dealer Services on Sep 23, 2019, 8:30:00 AM

Customers may love your people, service, and cars, but you'd be hard pressed to find anyone who enjoys the hours long process of completing a purchase at the dealership.

Speeding things up makes good sense as there's a mutual benefit; the more efficiently you can lead customers through sales and F&I, the bigger boost to your business and to the number of satisfied car buyers.

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Topics: F&I Profits, Dealership Sales

Actions, Not Words, Are the Key to Customer Retention

Posted by Vanguard Dealer Services on Sep 16, 2019, 9:30:00 AM

Every dealership's goal is to have customers return again and again for repeat business. Here's the secret…actions, not words, show customers you appreciate their business.

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Topics: Customer Service, Customer Retention, customer experience

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