The Road to ROI with F&I

Top 4 Ways to Motivate Your Dealership Sales Team

Posted by Vanguard Dealer Services on May 28, 2019 10:17:00 AM

Your sales team is the most important part of your dealership, they are what will set you apart from the other dealerships in the area. Keeping your sales team energetic and motivated is integral to your success. How can you keep them feeling enthusiastic even when times are tough? We want to share some of the most important ways you can positively impact your sales team.

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Topics: training, Positive Attitude, Customer Service, Sales Motivation, Dealership Sales

3 Top Tips to Turn a First-Time Customer into a Lifelong Customer

Posted by Vanguard Dealer Services on May 17, 2019 10:04:00 AM

It's no secret that the acquisition cost of a first-time customer is significantly higher than a second- or third-time customer. So, what is the magic formula for bringing customers back to your dealership again and again? We want to share our top tips to build that relationship and keep customers coming back. 

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Topics: Dealership Profits, Customer Service, Dealership Solutions, Lifelong Customers, Dealership Customers

Dealership Solutions: The Importance of Protecting Customers

Posted by Vanguard Dealer Services on Mar 18, 2019 1:30:00 PM

Before a customer buys a car from your lot, they want to ensure that they are protected. Protection programs can give car buyers peace of mind as they walk out of your finance and insurance (F&I) office. They can leave worry free. But how important is providing protection for customers?

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Topics: Vehicle Service Contract, VSC, Finance and Insurance, compliance, Customer Service

4 Proven Tips That Will Have Customers Returning to Your Dealership

Posted by Vanguard Dealer Services on Mar 11, 2019 10:27:15 AM

There is no shortage of automobile dealerships in any area of the country. The ability to have customers who return to your dealership, again and again, begins the moment they arrive. A sincere display of interest is the only way to create a relationship with any customer. The job of a salesperson isn't to push a customer into the most convenient sale. It is to learn the customer's needs and find the vehicle and continued services to precisely meet these needs. These dealership solutions can help you provide customer service that will ensure continued visits and purchases in the future.

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Topics: Customer Service