No matter how prepared your dealership is for the day, emergencies happen. And they usually happen at the worst time possible. Car deals are lost because of no-shows and employee callouts from time to time. Having a fill-in F&I specialist on hand can help combat these issues. Here are three things you need to know about them and why you should have one on call all the time:
1) What is a Fill-in F&I Specialist?
A fill-in F&I specialist is a vendor that provides on-call employees to dealerships. These are people who have experience in the dealership industry and know what they're doing when it comes to filling any of these positions. They can work as an assistant, concierge person or even lead sales associate.
They may not be able to work for your dealership full-time, but they can help fill in when needed.
2) The benefits of working with vendors who provide them:
Having a Fill-in F&I Specialist on call is beneficial because it provides an emergency solution to having no one available at the time of need. They also provide a sense of comfort to business managers, knowing that someone will be there to handle the emergency.
By working with vendors that provide a Fill-in F&I Specialist, you can also get access to more employees than just one person at the time of need. This will allow for continuity and consistency in your dealership when it comes to filling these positions. And as we all know, this is beneficial because customer service needs are met.
Fill-in F&I Specialists also provide a sense of safety because they know what to do when there is an emergency at the dealership, whether it's in customer service or with the sales team. They can help fill any vacant position that may be available and give you peace of mind knowing that someone will always show up for work.
Another benefit of working with Fill-in F&I Specialists is that it's a much more affordable option than hiring full-time employees.
3) Why are they so valuable during emergency situations:
It doesn't matter how prepared your business is for the day, emergencies happen. And they usually happen at the worst time possible; like when you're in the middle of a business meeting. Car deals are lost because of no-shows and employee callouts from time to time. Having a Fill-in F&I specialist on hand can help combat these issues. They should be the first business partner your dealership thinks of when there's an emergency!
Fill-in F&I specialists are valuable because they're always on call and ready to step in. They provide a sense of peace for business managers, knowing that someone will be there to handle the emergency. Fill-in specialists can also help fill any vacant positions that may be available at your dealership and give you peace of mind.
Contact our team of experts at Vanguard Dealer Services to discover the perfect solutions to your business!