You may think running a dealership is only about selling cars, however, there are many factors that go into making a dealership successful.
For example, when a salesperson does notfully understand F&I processes and regulations related to that area of sales, they may misspeak and make promises or statements that are incorrect to customers. The F&I department then has to correct the error, which can cause confusion and anger in the customer. A salesperson that fully understands the processes, regulations, and role of the F&I department will not make these mistakes, but will act as a facilitator to the F&I process by giving accurate information to customers and prepping them for that portion of the car-buying experience.
Training all members of the dealership in F&I practices helps to drive profitability and higher customer satisfaction.
In this FREE E-BOOK, Vanguard Dealership Services breaks down some recommended best practices for new and used car dealers that allow dealerships to maximize their selling potential by learning proper methods and techniques that should not be ignored.