The Road to ROI with F&I

Products for Customers Who Lease: Helping with Excess Wear & Tear

Posted by Vanguard Dealer Services on Jan 14, 2019 4:52:20 PM

The chances for wear & tear in car leasing is greater than ever as more people depend on their vehicles for everything. Some of your leasing customers are perhaps business travelers or those who just want to travel for leisure. Even local drivers can end up experiencing wear on their cars faster than expected.

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Topics: F&I Managers, Finance and Insurance, F&I, "Wear and Tear"

Better Customer Experiences for Millennials: Providing Compelling F&I Products

Posted by Vanguard Dealer Services on Jun 25, 2018 2:13:33 PM

The customers you're long used to catering to in your car dealership business are beginning to change. Many of your upcoming customers are Millennials, the ones turning anywhere from 18 to 33 years old.

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Topics: F&I

How Products Sold in F&I Improve Parts and Service

Posted by Vanguard Dealer Services on Jan 3, 2018 10:05:00 AM

Running an auto dealership usually means trying to balance more than just selling cars. As you already know running a dealership, you have numerous departments that may need more business to bring a steady income. One major area where you can keep cash flow going is the parts and service department.

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Topics: F&I

Tips for Improving Your F&I Services

Posted by Vanguard Dealer Services on Oct 25, 2017 2:20:00 PM

Finance & insurance are the cornerstone of a strong dealership. Only if you handle F&I properly can you maximize the sales available with each customer. But when dealing with such a variety of people day after day, it can be hard to decide what the best overall approach is.

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Topics: F&I

Effective Ways to Go About Menu Selling in Your Dealership's Finance Department

Posted by Vanguard Dealer Services on Aug 23, 2017 11:12:00 AM

One of the challenges you've likely had to deal with in your dealership's F&I department is finding ways to best organize your menu selling. With so many products available for a car buyer to choose from, it can overwhelm them if you present a long scroll of ways to protect their vehicle.

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Topics: F&I

F&I Best Practices for Sustainable Growth

Posted by Vanguard Dealer Services on Jun 20, 2017 10:00:00 AM

In the last decade, the roles and responsibilities of business managers have evolved exponentially. This growth is because of technological advancements, legislation, and changing customer expectations. Business managers should not only change with the times, but it's imperative that they harness this growth for better performance.

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Topics: F&I

Opt for a No Pressure Presentation of F&I Products

Posted by Vanguard Dealer Services on Aug 17, 2016 11:08:02 AM

There is nothing worse than a pushy dealership. Customers come in to buy a car and they want to know that the dealership is looking out for them. If the presentation of F&I products is too high pressure, a customer can walk away feeling as though they were taken advantage of.

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Topics: F&I

Why Lack Of Dealership Compliance Needs To Be A Fireable Offense

Posted by Vanguard Dealer Services on Jul 28, 2016 12:08:19 PM

Every dealership needs to have protocols that are to be followed. Sales team members need to be aware of dealership compliance due to the legal requirements of disclosing all information. Further, it should be a fireable offense in the event that a team member fails to maintain dealership compliance.

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Topics: F&I, compliance, dealership compliance

F&I Training Leads To A More Successful Dealership

Posted by Vanguard Dealer Services on Jul 20, 2016 12:00:00 PM

Every dealership wants to be more successful. Much of this has to do with the personnel. While the inventory, the pricing, and the showroom have an impact on success too, it is all for nothing if the sales team doesn't know what they are doing – and cannot put the customer’s needs first. This is why F&I training is so critical.

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Topics: training, F&I, Finance & Insurance

How Effective Business Manager Training Increases Dealership Profit

Posted by Vanguard Dealer Services on Jun 29, 2016 12:00:00 PM

Neglecting to provide current automotive F&I training in your dealership can lead to serious legal issues and lost customers. The F&I department is a crucial position because they are in charge of multiple issues such as working with the sales force, negotiating with banks and ensuring compliance. An F&I employee needs people skills as well as book knowledge. Instead, it is common to find employees doing F&I without much training or knowledge.

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Topics: F&I, training